Total Years of Experience: 12 Years, 0 Months
July 2018
To Present
Technical Support Engineer II
at VMware
Location :
Egypt - Cairo
• Provide technical support to VMware customers to resolve issues relating to system operations, faults.
• Respond to customer inquiries, primarily by telephone, E-mail, Zoom, and Webex.
• Diagnoses the software, hardware, and environment/infrastructure issues.
• Provide Fault cause analysis for resolved issues at the customer's requests.
• Document all technical inquiries, develop and review content for the Knowledge Base.
• Respond to customer inquiries, primarily by telephone, E-mail, Zoom, and Webex.
• Diagnoses the software, hardware, and environment/infrastructure issues.
• Provide Fault cause analysis for resolved issues at the customer's requests.
• Document all technical inquiries, develop and review content for the Knowledge Base.
January 2018
To July 2018
VAS Operational Leader
at Digis2
Location :
Egypt - Cairo
• Manage VAS (value-added service) for "WE" mobile operator
• (SMSC, USSD, Call Filter, Missed Call Notification, End of service Notification, MMSC, Voice SMS, Automatic Device Management, RBT)
• Responsible to handle all Issues escalated form L2 related to VAS systems Like OS, cluster, DB and application
• Couch and provide technical guidance for team members
• Responsible for design and apply acceptance test for new systems
• (SMSC, USSD, Call Filter, Missed Call Notification, End of service Notification, MMSC, Voice SMS, Automatic Device Management, RBT)
• Responsible to handle all Issues escalated form L2 related to VAS systems Like OS, cluster, DB and application
• Couch and provide technical guidance for team members
• Responsible for design and apply acceptance test for new systems
March 2016
To December 2017
VAS Services Sr. Engineer
at Vodafone
Location :
Egypt - Cairo
• Handling issues & critical alarms escalated from 1st line related to VAS nodes (USSD, SDP, Call
Filtration, Call Collect, Please Call Me(PCM), EOSN, Promos, Dexter & PPG )
• Responsible for acceptance test for new services
• Vendor Management
• Develop methods to automate VAS nodes in order to improve system reliability
• Effective contribution in the vendor selection process for the new services
Filtration, Call Collect, Please Call Me(PCM), EOSN, Promos, Dexter & PPG )
• Responsible for acceptance test for new services
• Vendor Management
• Develop methods to automate VAS nodes in order to improve system reliability
• Effective contribution in the vendor selection process for the new services
December 2014
To March 2016
VAS Application & SW TAC Engineer
at Huawei Technologies
Location :
Egypt - Cairo
• Handling customer requests related to VAS (Value Added Services) products especially Data Service products which includes SMSC, MMSC, USSD, ......
• Specialist in supporting Huawei SMSC product including MT Server, SMSBI, WAD
• Knowledge in Huawei USAU6600 Signaling Access Gateway to connect Huawei SMSC with the Core Network.
• Supports OSS Huawei I2000 Software.
• Orange Tunis VAS Cloud project commissioning and migration for SMSC and USAU
• Providing support for the OS hosting Huawei applications especially SuSE Linux and Oracle Solaris.
• Providing support for the DB of Huawei applications mainly Oracle Database.
• Providing support for the two-node cluster software mainly Veritas Cluster Server.
• Good knowledge in Signaling System No.7 (SS7).
• Service Trouble-shooting and CDR analysis.
• Provide remote support operations for Huawei Telecom Customers over Africa and Middle East to ensure availability of applications as per SLA.
• Participated in constructing Egypt TAC - A&S Team test environment including ATAE and OceanStor Storage installation and successfully constructed SMSC test environment.
• Specialist in supporting Huawei SMSC product including MT Server, SMSBI, WAD
• Knowledge in Huawei USAU6600 Signaling Access Gateway to connect Huawei SMSC with the Core Network.
• Supports OSS Huawei I2000 Software.
• Orange Tunis VAS Cloud project commissioning and migration for SMSC and USAU
• Providing support for the OS hosting Huawei applications especially SuSE Linux and Oracle Solaris.
• Providing support for the DB of Huawei applications mainly Oracle Database.
• Providing support for the two-node cluster software mainly Veritas Cluster Server.
• Good knowledge in Signaling System No.7 (SS7).
• Service Trouble-shooting and CDR analysis.
• Provide remote support operations for Huawei Telecom Customers over Africa and Middle East to ensure availability of applications as per SLA.
• Participated in constructing Egypt TAC - A&S Team test environment including ATAE and OceanStor Storage installation and successfully constructed SMSC test environment.
June 2014
To December 2014
Unix Support Engineer
at Raya Integration
Location :
Egypt - Cairo
-Performs activities related to implementation, maintenance and support of SUN Solaris platform and systems
-Provide system administration for critical servers
-Install software, manage file systems and monitor performance
-System failure analysis and recovery
-Handling customer requests related to the job responsibilities
-Troubleshooting any errors related to the servers HW and any operating system issues
-Provide system administration for critical servers
-Install software, manage file systems and monitor performance
-System failure analysis and recovery
-Handling customer requests related to the job responsibilities
-Troubleshooting any errors related to the servers HW and any operating system issues
October 2013
To June 2014
Trainee
at Egabi solutions
Location :
Egypt - Cairo
-This program between MCIT and Egabi Solution to provide Internships in IT field especially in System Administration on Linux & Unix (Solaris) OS :
1-Oracle Linux 5 & 6 system administration
2-Oracle Solaris 11 System Administration
3-Oracle Solaris 11 Advanced System Administration
4-Shell programming for System Administration
5-Oracle Solaris 11 performance management
6-Data Modeling & Relational Database Design
7-Object Oriented Analysis & Design using UML
1-Oracle Linux 5 & 6 system administration
2-Oracle Solaris 11 System Administration
3-Oracle Solaris 11 Advanced System Administration
4-Shell programming for System Administration
5-Oracle Solaris 11 performance management
6-Data Modeling & Relational Database Design
7-Object Oriented Analysis & Design using UML
May 2012
To August 2013
VEX Robotics Instructor
at EDC International
Location :
Egypt - Cairo
-Represent EDC in International Exhibition and Forum for Education 2013 (KSA) (18/02/2013~22/02/2013)
- Build and Develop two robots using VEX platform.
-Programming using (easyC & ROBOTC)
-Conduct on-site training in Saudi Arabia
- Build and Develop two robots using VEX platform.
-Programming using (easyC & ROBOTC)
-Conduct on-site training in Saudi Arabia
January 2012
To April 2012
Audio/Visual Engineer
at QUANTUM TECNOLOGICAL SOLUTIONS
Location :
Egypt - Cairo
IP Cameras
IP Phones
POS integration with IP Cameras
Access control
Camera's sensors
IP Phones
POS integration with IP Cameras
Access control
Camera's sensors
Share on Facebook
Share on Twitter
Share Via Email