Abdelhamed Adel

• Provide consultation and support for Ejadas customers across Governmental, Banking, and
Aviation sectors in Saudi Arabia by deploying, administering, and optimizing cloud environments
• Design, Deploy, configure, and maintain enterprise monitoring platforms to enhance service
observability, proactively identify issues, and support operational stability.
• Perform advanced Linux administration tasks, including patching, troubleshooting, performance
tuning, and security hardening in production environments.
• Collaborate closely with cross-functional teams, stakeholders, and Service Delivery Managers
(SDMs) to design and refine operational processes, ensuring alignment with business and
compliance requirements.
• Develop and maintain Standard Operating Procedures (SOPs) and contribute to team knowledge
sharing by documenting technical actions, lessons learned, and best practices.

• Provide technical support to VMware customers to resolve issues relating to system operations, faults.
• Respond to customer inquiries, primarily by telephone, E-mail, Zoom, and Webex.
• Diagnoses the software, hardware, and environment/infrastructure issues.
• Provide Fault cause analysis for resolved issues at the customers requests.
• Document all technical inquiries, develop and review content for the Knowledge Base.

• Provide consultation to Customers & Stakeholders by understanding & fulfilling their upgrades
requirements, while communicating with Architects, Quality Engineers, and Project Managers.
• Responsible for owning/providing Proactive Support by driving VMware Cloud Foundation (VCF)
implementation and upgrades at a large scale.
• Implement SW Development & Engineering Practices to Cloud & Infrastructure Operations in
Agile & Iterative approaches.
• Automate Operation Tasks, manage Production Systems at scale & Solve Problems.
• Develop & maintain clear, effective & up-to-date Service Operations.
• Identify, gather, analyze, and automate responses to key performance metrics, logs & alerts.
• Design, plan, and implement integration of extensible services and platforms.
• Work closely with Development teams, multiple R&D Engineering Organization & several Cross
Functional teams in WWCC to automate, drive innovation in Product Delivery & Upgrades.

• Provide Support to VMware Cloud Foundation Customer and RCA.
• Communicate with Engineering team and report SW bugs Using PR.
• Create KBs (Knowledge Base) for undocumented Issues.
• Engage with colleagues to resolve complex issues.

• Governance the work with Infrastructure Team and other teams.
• Vendor Management.
• Apply patching and upgrades on the systems to meet security requirements.
• Handling all Technical Issues related to Virtual, Storage and backup issues.
• Design and implement new systems and integrate with the current systems.
• Products: vSphere | VMware Cloud Foundation | Commvault | Veritas Backup Exec |
vRealize Operation | SRM | HPE servers & Storage | Dell servers & Storage | Nutanix

• Manage VAS (value-added service) for WE mobile operator
• (SMSC, USSD, Call Filter, Missed Call Notification, End of service Notification, MMSC, Voice SMS, Automatic Device Management, RBT)
• Responsible to handle all Issues escalated form L2 related to VAS systems Like OS, cluster, DB and application
• Couch and provide technical guidance for team members
• Responsible for design and apply acceptance test for new systems

• Handling issues & critical alarms escalated from 1st line related to VAS nodes (USSD, SDP, Call
Filtration, Call Collect, Please Call Me(PCM), EOSN, Promos, Dexter & PPG )
• Responsible for acceptance test for new services
• Vendor Management
• Develop methods to automate VAS nodes in order to improve system reliability
• Effective contribution in the vendor selection process for the new services

• Handling customer requests related to VAS (Value Added Services) products especially Data Service products which includes SMSC, MMSC, USSD, ......
• Specialist in supporting Huawei SMSC product including MT Server, SMSBI, WAD
• Knowledge in Huawei USAU6600 Signaling Access Gateway to connect Huawei SMSC with the Core Network.
• Supports OSS Huawei I2000 Software.
• Orange Tunis VAS Cloud project commissioning and migration for SMSC and USAU
• Providing support for the OS hosting Huawei applications especially SuSE Linux and Oracle Solaris.
• Providing support for the DB of Huawei applications mainly Oracle Database.
• Providing support for the two-node cluster software mainly Veritas Cluster Server.
• Good knowledge in Signaling System No.7 (SS7).
• Service Trouble-shooting and CDR analysis.
• Provide remote support operations for Huawei Telecom Customers over Africa and Middle East to ensure availability of applications as per SLA.
• Participated in constructing Egypt TAC - A&S Team test environment including ATAE and OceanStor Storage installation and successfully constructed SMSC test environment.

-Performs activities related to implementation, maintenance and support of SUN Solaris platform and systems
-Provide system administration for critical servers
-Install software, manage file systems and monitor performance
-System failure analysis and recovery
-Handling customer requests related to the job responsibilities
-Troubleshooting any errors related to the servers HW and any operating system issues

-This program between MCIT and Egabi Solution to provide Internships in IT field especially in System Administration on Linux & Unix (Solaris) OS :
1-Oracle Linux 5 & 6 system administration
2-Oracle Solaris 11 System Administration
3-Oracle Solaris 11 Advanced System Administration
4-Shell programming for System Administration
5-Oracle Solaris 11 performance management
6-Data Modeling & Relational Database Design
7-Object Oriented Analysis & Design using UML

-Represent EDC in International Exhibition and Forum for Education 2013 (KSA) (18/02/2013~22/02/2013)
- Build and Develop two robots using VEX platform.
-Programming using (easyC & ROBOTC)
-Conduct on-site training in Saudi Arabia

IP Cameras
IP Phones
POS integration with IP Cameras
Access control
Cameras sensors