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Abdelmhmoud Mohamed, Senior IT Support Specialist

Abdelmhmoud Mohamed

Senior IT Support Specialist·Unicom Group Company,

Saudi Arabia

Bachelor's degree, Bachelor of Information Technology

Work experience

Total years of experience: 8 years, 2 months

Senior IT Support Specialist

January 2023 - Present

Unicom Group Company,

Riyadh, Saudi Arabia

January 2023 - Present

• Resolved 99% of OS, app, and network issues, minimizing downtime.
• Performed proactive maintenance, reducing incidents by 35%.
• Managed Microsoft 365 users, licenses, and security settings.
• - Provided technical support for Greenpacket routers used by Zain,
including configuration and troubleshooting.
• Led data center setup, coordinating with vendors for full
infrastructure.
Company industry:
IT Services
Job role:
Information Technology

Head of Users Service Department

February 2021 - February 2022

Almughteribeen University - Information Center

Khartoum, Sudan

February 2021 - February 2022

• Collaborated with a team of 5 technicians to update and maintain Windows, Linux and Mac operating systems and install and configure applications across the
organization.
• Preparing 2 Computer laps consisting of 100 PCs and installing network cables and all network supplies.
• Managed a workload of 80+ tech support tickets weekly, 100% of which were resolved within agreed service levels.
Company industry:
Higher Education

Technical Support Specialist

July 2017 - February 2022

Almughteribeen University - Information Center

Khartoum, Sudan

July 2017 - February 2022

• LAN network configuration, Monitoring network, Management 10+ of access
points Wi-Fi Hotspots.
• Resolutely resolved 20+ daily user inquiries for software navigation and other technical issues.
• Provided comprehensive technical support and maintenance to 400+ end-users across the organization, resolving hardware, software and network issues in a
timely fashion.
Company industry:
Higher Education

Education

University of Nile Valley University

September 2015

September 2015

Bachelor's degree, Bachelor of Information Technology

Sudan

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Customer Support
Expert
Customer Support
Expert
ITIL
Expert
ITIL
Expert
CCNA
Expert
CCNA
Expert
MCSA
Expert
MCSA
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Customer Support
Expert
Customer Support
Expert
ITIL
Expert
ITIL
Expert
MCSA
Expert
MCSA
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
BUSINESS PROCESS AUTOMATION
Intermediate
BUSINESS PROCESS AUTOMATION
Intermediate
MULTIPLATFORM
Intermediate
MULTIPLATFORM
Intermediate
MAC OS
Intermediate
MAC OS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT PROJECT
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
• Client Services, Help Desk Support, Technical Support and End User Support.
Expert
• Client Services, Help Desk Support, Technical Support and End User Support.
Expert
CCNA
Expert
CCNA
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
Active directory and domain controller
Expert
Active directory and domain controller
Expert
MVS (OS)
Expert
MVS (OS)
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
PERSONAL COMMUNICATIONS SERVICE (PCS) SYSTEMS
Expert
PERSONAL COMMUNICATIONS SERVICE (PCS) SYSTEMS
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Intermediate
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Intermediate
CISCO ROUTERS
Intermediate
CISCO ROUTERS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
• Windows Linux OS, printer’s configuration and install
Expert
• Windows Linux OS, printer’s configuration and install
Expert
• Communication, Problem-Solving, Time management
Expert
• Communication, Problem-Solving, Time management
Expert
• Cisco Routers & Switches LAN network configuration, TCP / IP.
Expert
• Cisco Routers & Switches LAN network configuration, TCP / IP.
Expert
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other syste
Expert
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other syste
Expert
• Troubleshooting all system problems, manage ERP Systems, Training employee to use the systems syst
Expert
• Troubleshooting all system problems, manage ERP Systems, Training employee to use the systems syst
Expert
• Configuration and Management of WiFi Hotspots.
Expert
• Configuration and Management of WiFi Hotspots.
Expert
remote support
Expert
remote support
Expert
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENDPOINT SECURITY
Intermediate
ENDPOINT SECURITY
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
CompTIA N+&A+
Cisco Certified Network Associate
Microsoft Certified Solutions Associate
Cybersecurity Training
ITIL v4 Foundation
CompTIA Network+ & A+
Cisco Certified Network Associate
Microsoft Certified Solutions Associate
CompTIA N+
CompTIA A+
Microsoft Certified SolutionsAssociate (MCSA)
Nov 2023
Closed Circuit Television (CCTV)
Dec 2021
Cisco Certified Network Associate (CCNA 200-301)
Dec 2021
ITIL v4 foundation certification program
Jan 2020
Training
cyber security
Monshaat
Jan 2024
Show credentials

Hobbies and interests

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