Senior Support Engineer
OFFTEC
Total years of experience :8 years, 9 Months
Working on multiple physical servers with Microsoft Windows Server as OS with the whole configuration including Hyper-V, Failover Cluster and CommVoult app for the servers backup, managing multiple storages including Dell MD, SAN and Tape Libraries, Doing the configuration of Fortinet products including Fortigate, FortiDB and FortiADC; Fortigate with Failover, VPN connection and configuring the needed policies, FortiDB to protecr the database servers, and FortiADC for balancing the physical servers for no failure occurres.
Working on multiple physical servers with Microsoft Windows Server as OS with the whole configuration including Hyper-V, Failover Cluster and CommVoult app for the servers backup, managing multiple storages including Dell MD, SAN and Tape Libraries, Doing the configuration of Fortinet products including Fortigate, FortiDB and FortiADC; Fortigate with Failover, VPN connection and configuring the needed policies, FortiDB to protecr the database servers, and FortiADC for balancing the physical servers for no failure occurres.
A Systems Administrator; doing the full installation for the network design and implementation, managing multiple windows servers with Hyper-V, taking backup with multiple technologies like Netbackup, Acronis and Veeam for saving systems data, doing the configuration of Fortinet Firewall including VPN connection, doing the Antivirus management in a server, doing the configuration of NVR with its cameras (HIK Vision), migrate our emails to office 365, managing the Synology backup storages, and solving every device problems.
Member of backup team; Installing and configuring the Nutanix products, and doing the whole configuration of the Veritas products for all systems including Netbackup, Backup Exec, System Recovery and DLO, also backup using Veeam app.
An IT Executive; Networking (Troubleshooting & Connectivity), Support (Maintenance & Implementation), Backup Solutions (Acronis & Hirens Boot), and also working with windows servers ( AD DC, FS, FSRM, WSUS AND Hyper-V) and more services.
A team member that manages a backend website which receives the orders in a queue, also as a call center agent using Vici dial app.
A Network troubleshooter as a main work, site survey for the networks equipment, also the traditional things as format, repair windows problems, and install printer drivers.
Technical Support at Greater Amman Municipality Graduation Project: Automated Gas Station