Facilities Help Desk Coordinator / Adminstrator
Brookfield Multiplex
Total years of experience :16 years, 3 Months
- I am handling a team help desk operators and site administrators who cater to all of Brookfield Multiplex projects across Qatar.
-I am also the overall in charge of managing, building, developing, monitoring Asset Uploads, Planned maintenance scheduling and issuance and reactive work orders and training the end-users of the computer Aided Facilities Management ( CAFM ) tool to Brookfield Multiplex _ FSI ( Software ) That Basically is the information hub of the business.
- Auditing of Calls & E-Mails
- One to one coaching with operators
- Share idea and suggestion to improve the customer satisfaction and quality
-Develop and enforce request handling and escalation policies and procedures.
-Track and analyze trends in Help Desk requests and generate statistical reports. .
-Monitor incident trends and anticipate potential problems for proactive resolution.
-Prepare daily, weekly and monthly reports.
-Translate from English to Arabic or from Arabic to English
-Scheduling of PPM by using CAFM System,
- Asset importing
-Updating database of the system with contact details, Trade code, hierarchy & location etc.
-Provide support to operator and clarify the query of operators.
-Making roster for the operators,
-Populate various reports for the various site as daily, weekly and monthly basis, as Helpdesk
Performance
-Statistic for site vise, SLA Performance by status & Dashboard report etc.
-Suggest new idea or amendment of the procedures to HD Coordinator for improvement.
Responsible for auditing of all accounts with appropriated bills and invoices
- Auditing of random files and accounts on our site Bi-Weekly
- Assisting in preparing various reports and statements of the accounts
- Reconciliation of the bank accounts for various small firms
- Handled all the computer related activities
- Deposit income tax form and challans to respective department prepared by manage
Car insurance
Facilities insurances
Heavy equipment insurance
Death insurance
Personal insurance
Guiding customers/students through the procedure of enrolling them to the computing Knowledge courses.
Preparing certificates of course completion.
Filing, that is files order & classification.
Upgrading students’ grades transcripts /class reports.
Preparing class schedules & lists.
Coordinating cultural activities for the center’s library.
Translation & typing of documents.
Payroll that is taking payments such as tuition fees & regulating the cash box reconciliation on daily bases with the accountant.
Sending invoices to sponsor companies & keeping in touch with them concerning other financial formalities, as well as keeping them updated on their students’ performance & attendance.
Accounting for goods.
Clearance operations import or export on behalf of a third party.
Log the details in SINDA system
Answering all coming calls
Answering customer
Respond to customers inquiries
Replay to customers emails
Telesales