IT Help Desk
Tearfund
Total years of experience :5 years, 8 Months
# respond to requests for technical assistance in person, via phone, electronically
# diagnose and resolve technical hardware and software issues
# research questions using available information resources
# advise user on appropriate action
# Preduce user guides for all user for
# follow standard help desk procedures
#redirect problems to appropriate resource
#identify and escalate situations requiring urgent attention
#track and route problems and requests and document resolutions
#prepare monthly activity reports
# stay current with system information, changes and updates
#Computer standard and police implementation
#Administration for internet connection & network include
VSAT equipments, switches, Routers and AP
# Installing and configuring for Windows OS (Server 2003& Clicent Xp and later )
# Outlook 2003 configuration for email exchange
# Computer hardware and applications maintenance
# Design computer pamphlets for staff
# Staff training in computer knowledge
# Frequently visits for field offices in Darfur
* Administration for internet connection & network include
VSAT equipments, switches, Routers and AP
• Installing and configuring for Windows OS (Server & Clicent)
• Outlook 2003 configuration for email exchange
• Computer hardware and applications maintenance
• Staffs training in computer knowledge
• Frequently visits for field offices in South Sudan & Darfur
• Monthly technical report
B.Sc ( HON ) in Computer Science