Head of Group Facilities Management, Workplace eXperience & Support Services WPS, HSSE, MTC
Basamh Trading & Industries Group
Total years of experience :18 years, 7 Months
BG - Goody - BTC - SFS
• Leading Facilities Management & Support Services Departments:
- Workplace experience, Support Services, Hospitality & Housekeeping
- Fleet Management
- Health, Safety, Security & Environment
- Maintenance, Revamp Projects & Operations
• Directing, Leading & developing the workplace environment and uplifting FM services’ strategies, SOPs, SLA, KPIs, Budgeting, Safety Culture, Space Management, Energy Mgmt., building the S.S. Structure, Standardizing WPS, raising the FMT productivity & performance, Guests Satisfaction, Etc…
Leading the Look & Feel Revamp Projects, Office Supplies, Harmonization, Hospitality & Housekeeping, F&B, Reception, Central, parking, Scrap & Waste Mgmt., Storages, Corporate Events, Mail, Maintenance & operations Etc…
• Achievements: *Got Promotion*
- Branches Revamp Projects & Space Mgmt. (look & feel Standardization)
- Launch FM Services track system (workplace services, safety & maintenance)
- Design Facilities Management & Safety Policy, SOPs and guidelines.
- DCs & WHs Projects (new offices, toilets, legal & safety projects)
- Raise FM team performance (In Progress)
- Transform the Gap analysis from 29% to 60% 20-22 (2023 In Progress)
- Group legalization Projects (from 40% to 80%) Offices & WHs (2023 In Progress)
- Centralized Control Room & Care Clinic
- Partner for GREAT PLACE TO WORK Award and Ranking (KSA & ASIA)
- Design Group FM budget and mapping charges between companies.
- Partner - Organizing OGSM 2021, 2022.
- FM COVID 19 Crisis Management
• Leading B.S.S. & FM Projects
• Responsible for Developing B.S.S. & FM services’ strategy, SOPs, SLA, KPIs, ROI, Budgeting, Safety Culture, Guests Satisfaction, opening new branches, transportation, Production lines including import and export cycle & operations strategies Etc…
• Achievements:
- New Business lines for Jofix & Total Care (double profit)
- Developed the Facilities Services in A.F. and turn the cost centre concept into Profit Centre
- Create the production cycles and operation's strategies at ST. Suisse
Nahdi Medical Company (NMC) is the largest Pharmacy Chain in Saudi Arabia (more than 1000 outlets)
Helping NMC to always be a GREAT PLACE TO WORK, as Facilities Management & Support Services Department exist to add beats to our guests' life's every day; through providing our Internal & External guests (from inside out) with the best in class Guestology services and most safe work environment.
Achieving the business goals through the FM & Support Services Strategy under Resilience umbrella with Efficiency, Innovation & Engagement components.
• Leading Central Support Services & Facilities Department:
* Facilities Management ...
* Health, Safety, Security & Environment ...
* Workplace experience - Support Services - Hospitality, Housekeeping, Look & Feel, Transportation...
* Business Travel & Events - Mail - Transportation ...
• Responsible for developing the workplace environment, Hard & Soft Services, S.S. Performance and productivity, SLA, KPIs, SOPs, Budgeting, ROI, Satisfaction, Safety Culture, S.S. infrastructure purchasing, Training, Contracts, Renovation Projects, Corporate Events, Developing & Re-engineering the operations' processes.
• Directing, organizing, controlling and leading the operations of NMC Head Office & Regional Branches, NMC Academy & Training Center, NMC Pharmacists Compound, Nursery & Support DCs & WHs.
• Directing, training, evaluating, recruiting and monitoring the activities of FM & S.S.
• Maintain high levels of employees' satisfaction and contribute for improving FM & Support Services Mgmt. with incorporating efficient standards, strategies and procedures.
• Contribute to the development of policies and procedures as well as implementation of the methodologies and technologies for improving efficiency & productivity to attain goals that are measurable and achievable.
• Maintain overall expenditure and budget for complete CAPEX and OPEX pertaining to Corporate Support Services Management. < 25M+ SAR>
• Negotiate the best deals on all infrastructure purchase pertaining to NMC FM & Support Services and Leading the safety culture in NMC.
• Directing, Managing and supervising all related matters to VIP guests to ensure their satisfaction and to reflect a great NMC Guest eXperience.
• Achievements: *Got promotion*
- Performance from 72% to 96% & reducing 5K+ Hrs. /Y over time
- Cost Reduction &Refuel (ROI 6.8M+ SAR) - 2018
- Raised satisfaction 71 % to 97%
- BS SVP & CEO Awards for organizing the Strategy & Roadshow, NKD, experience Corporate Engagement Events for 10K+ employees
- 18K+ guests 0 complaints & 0 incidents - 2018
- Partner - NMC GREAT PLACE TO WORK Awards 2014-2016-2018 across Asia
- Oasis Move project (new HO) with excellence - 2015
- CEO Award - TOP PERFORMING EMPLOYEE for the year 2014
- NMC FM Projects (CCTV, Access Control, Public Announcement System, Power saving, Humidity, water Proofing, New Elevators, Recreation Areas, Reception, TRNG Rooms, Storages, New Parking, Cladding Isolation, Nursery, Pharmacists Compound, New Meeting Rooms, Googlies HO & space Mgmt.).
- Built Safety culture & best benchmark standards. Created WPS Policy SOPs, SLA, KPIs, ETC…
• Directing, managing, organizing, controlling and leading the Shared Support Services operations of ASTRA Group:
ASTRA Farms 14 (32M SQM) incl.: Main Restaurant (4836 daily meals), Mosque, Laundry, Clinic, Recreation areas, ASTRA Compounds - PFBS Hospital - PFBS University - ASTRA Grains - ASTRA Construction (3043 residential units), ASTRA HO, Branches, WHs, Gas Station, Bakery & Supermarkets
• Leading the Shared Support Services & FM Departments:
- Group Facilities Mgmt. -Hospitality & Housekeeping - Transportation - Business Events -VIP Guests Relations
• Responsible for S.S. performance & raising the productivity, training, developing the SOPs, KPIs, SLA, Raising employees and guests satisfaction, budgeting, S.S. infrastructure purchasing, Support Services assets, design an optimum structure for the FM division, Furnishing properties, Renovation Projects, Re-engineering & developing S.S.
• Member of the Total Transformation Committee (TTC)
• Design an optimum structure for the Facilities Management division that can be scaled in line with growth and formulate the short and medium-range operational, strategic objectives and plans.
• Directing, training, evaluating, recruiting and monitoring the activities and performance of the S.S. operational teams to form a qualified team and raising the productivity to support implement the agreed upon objectives..
• Developing policies, procedures and the overall operating philosophy.
• Responsible for Business Development of Facilities Mgmt. & Services and Maintain high levels of employees' satisfaction.
• Maintain overall expenditure and budget for complete assets & set the budget pertaining to S.S. Management.
• Responsible for optimal utilization of resources pertaining to Support Services Management.
• Negotiate the best deals on all infrastructure purchase pertaining to ASTRA Support Services.
• Managing The VIP Guest Relations.
• Achievements: *Got Promotion*
- ASTRA Compounds’ & FM Assets Inventory project
- Created and developed HR Procedures & Workflows
- Uplifting Restaurant menu & Services. Uplift Clinic, Laboratory & transportation Services.
- Flowers - Packing House (Ladies Rec Area Project), New Main Mgmt. Conference Room & - - Farms waste area, Cost Reduction Projects, WH loading bay Projects new dump truck and septic & vacuum truck etc…
- Built new VIP Guests’ Furnished Units.
- Rent and furnishing new properties for employees’ accommodation
- Compounds Renovation Projects 20M+ SAR (8M Labors’ compound VS Seniors & Families Compounds)
- Design, set & Implement Compound’s Policy, SOPs & Safety measures
- Develop all Recreation areas & Clubhouses
- Launched Camps (Families, Seniors & labors) Engagement Events & Initiatives (Cinema, Shawarma Day, Kids Day, Olympics & competitions, etc…)
- Launch landscape projects, City infrastructure projects, roads & asphalt, Tailor shop, barber shop, cricket yard, city bus
- F&B and catering development projects (Incl. Financial Robust Control charges System)
- Design FM Org. Structure & Set FM Policy, SOPs, KPIs, SLA, Budgets, Service System & AMC…
BITM key product was the MERGE 3000, which is all, purpose cleaner product produced in Canada.
Dealing with Gold Markets, Chain Hotels, Hospitals, Chain Restaurants, Factories, and Companies.
• Leading Accounts for PEPSICO & Specialty Hospital Jor.
• Achievements:
- New market and clients (business line with furnished apartments)
- Outstanding Target Award
- Uplift Workplace Services & Transportation
• Directing, Managing & Leading Events' planning and Organizer Service Operations:
- Identify clients’ requirements and expectations for each event.
- Design and implement event concepts and themes, Set Event Budgets,
- Leading the venues bookings, transportation, flight tickets.
- Leading the logistical elements & organize suppliers, caterers, staff, team building activities and entertainment. Negotiate contracts prior to closing any deals, Improve services and event quality.
- Ensure compliance with insurance, legal, health and safety obligations.
- Specify staff requirements and coordinate their activities.
- Cooperate with marketing and PR to promote and publicize the event.
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day.
- Conduct pre- and post - event evaluations for outcomes
• Achievements:
- Sunset Event 1.8K+, Guitar concerts, Aqua Party, Back2Back DJs competitions Petra, Aqaba & Wadi Rum, Syria Road trip, Lebanon Trip, Istanbul & Bodrum Tourism trip, Sharm business workshop, Hawaiian team building and Bahrain entertainment events.
- 2010 Led the business development projects at ZARCON OPEN SOURCE COMMUNITY (TRNG Center Campaign, Set training schedules and design promotions plan and got ASU, University of Jordan & Petra University New Acc
- 2009 Launched Sales Events and multi Campaigns for Umniah telecommunications sub market accounts' and achieved open new market at ASU and higher target.
ounts)
- 2008 Launched Applied Science University LINKin Event for new Students
• Developing portfolios, Financial transactions, Sales Opportunities, Orders execution, Planning trading strategies, Confirming quotations, Monitoring market watch prices, Reporting high risk portfolios, ETC…
• Dealing in: Forex currencies, American shares (Dow jones, NASDAQ, and S&P), European shares (DAX, SMI …etc.), Far East shares (Hang Sang, Nikkei) ETC…
• Leading the Workplace services (Hospitality, Maintenance, VIP Guest Services) & customer satisfaction
• Achievements:
- Designed & Set Business Operations’ Procedures & Workflows
- Prevented high risk VIP portfolios from liquidation (S.A.S)
- Uplift Workplace Services standards and quality
(Office Supply - Maintenance - Hospitality - Safety)
UK-London
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