Institute General Manager
ICON Training Company - SBH Group
Total years of experience :15 years, 0 Months
• Prioritize and render quality training via team of trainers.
• Create policies and facilitate decisions on training matters and strategy. Assess
training requirements and set up training program. Developed and implemented
innovative strategies to reduce operational costs by 10%.
• Established and maintained positive relationships with customers and vendors.
• Created and implemented comprehensive customer service program that
increased customer satisfaction by 20%.
• Developed and implemented sales and marketing strategies that increased
revenue by 30%.
• Implemented customer loyalty program that resulted in 20% increase in repeat
customers.
• Managed L&D budget, reporting impact capabilities to CEO to drive informed
financial decision-making.
• Developed company culture encouraging employees to pursue future career
prospects within company.
• Implemented new LMS system to enhance existing training programmes.
• Delivered strategic and proactive thought leadership on all matters impacting
long-term Learning and Development (L&D) strategy.
Highlights:
• Driving increasing business revenue, identifying and developing new opportunities, and building and expanding the presence of the company and its brands.
• Tracking new markets and emerging trends, recommending new products and services, proposing and developing new strategic partnerships
• Writing proposals and plans, and guiding long-term objectives to meet business needs and requirements
Responsibilities as Business Development Director:
• Identifies and develops new business opportunities and builds relationships with customers, suppliers, distributors, partners, and vendors.
• Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t.
• Expands the profile and reach of the company and its brands.
• Leads sales, marketing, customer service, and client relationship management teams.
• Develops and strengthens internal and external relationships that will lead to increased lead generation and market share.
• Builds cross-functional teams to guide and nourish sustainable, long-term growth.
• Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions.
• Builds and maintains relationships with vendors.
• Conducts webinars and presentations to raise the brand or product profile.
• Travels to vendor locations, distribution centers, and other locations.
• Fulfills requests for proposals (RFPs) from potential partners and customers.
• Helps direct development of customer-facing web platforms and digital experiences
• Analyzed employees' skill levels and implemented new techniques to boost
knowledge.
• Presented training information via role playing, simulations and team exercises.
• Mentored team members to succeed and advance within department and
company.
• Oversaw training courses and promotional paths for professionals and leaders.
• Led training programs designed to implement new agent performance
management standards for 8 departments.
• Created testing and evaluation procedures.
• Maintained corporate responsibility by staying up to date with laws that affect
human resource training programs.
• Effectively trained instructors and supervisors on techniques for managing
employees.
• Designed training modules for strategic business practices and organizational
behavior training concepts.
• Grew training program participation by over 20% by utilizing innovative
approaches to content delivery.
• Conducted Training Needs Analyses to assess customer requests.
• Assessed instructional effectiveness, analyzing data to determine impact of
training on company KPIs.
Highlights:
● Expanded a solid professional network by building and sustaining strong vendor relations.
● Reduced overall costs by negotiating with suppliers and achieving the best deals with no sacrifice to quality of goods.
● Obtained two lucrative contracts through effective negotiation skills.
Responsibilities as Business Development Executive:
● Commanded the entire procurement lifecycle right from planning, bid preparation, budget/ forecasting, contracting, negotiating prices, quality, delivery, warranty, etc., purchasing agreements to invoicing and reporting.
● Selected cost-effective suppliers and contractors, negotiated contracts with them, and drafted contractual agreements, ensuring appropriate terms and conditions are included to protect the interests of the company.
● Assessed current business processes to identify improvement opportunities to increase operational efficiency.
● Developed and implemented cost-effective procurement, contracting, supply chain management, and vendor management policies, practices, processes & procedures in compliance with company regulations.
● Resolved issues with invoices, pinpointed variances and inconsistencies and deployed corrective actions.
-effective suppliers and contractors, negotiated contracts with them, and drafted contractual agreements, ensuring appropriate terms and conditions are included to protect the interests of the company.
• Assessed current business processes to identify improvement opportunities to increase operational efficiency.
• Developed and executed various strategic and operational initiatives for the smooth running of operations.
• Developed and implemented cost-effective procurement, contracting, supply chain management, and vendor management policies, practices, processes & procedures in compliance with company regulations.
• Resolved issues with invoices, pinpointed variances and inconsistencies and deployed corrective actions.
• Liaised with clients and bridged communication between customers and staff members to ensure satisfaction.