Rak Ceramic Workshop In Charge
Emirates Transport
Total years of experience :9 years, 9 Months
Workshop in charge, to manage all the branch communication & the technical supporting
KIA Section Manager Sep 2014 - Mar 2016
• Build KIA brand with CEO & After Sales Manager in being responsible for customer service
• Coordinates with Service Center and Parts for effective customer care.
• Coordinates with principal relating to orders and with the Finance Dept. to effect clearing and payment.
• Implement safe and environment friendly practices in each work area.
• Managed multiple technicians, administrative, insurance and quality assurance personnel
• Collected and monitored staff, KPIs & CSIs from workshops
• Built and supervised Maintenance schedules & quotations
• Achieved 2 Technical Certificate & Studding online courses in Service Manager Roles
Reception Manager (SEAT) Apr 2011-Sep 2014
• Responsible for tracking each job with the advisories to ensure its completion in the prescribed time while updating the customer regularly on the status of the repair job.
• Ensure accuracy and completeness of the job cards before job closure
• Manage collection of parts replaced under warranty & preparation for warranty inspection with required information.
• Manage Service Planning Schedules on behalf of the customer using the latest relevant systems
• Maintain quality standards and achieve high customer satisfaction index and improve customer retention rates
• Maintained excellent CRM track record and very well CSIs