Ahmed Ibrahim

Senior After Sales Engineer - Based in Cairo, Egypt and serving customers in Egypt, Sudan, Libya, Jordan, Lebanon and Eritrea.

In charge of receiving, analyzing and handling customers' inquiries of spare parts and service jobs.
I work closely with customers on fault analysis and troubleshooting.

I apply project management principles and processes to several internal projects.

Responsibilities:
Senior Technical Sales Engineer - After Sales & Sales Support:
• In charge of sales, back-office support and management of sales of a spectrum of compressed airsolutions and vacuum solutions, per industry, to customers in Egypt.
• In charge of providing extensive back-office support to company’s sales team, and handling allcorrespondence with our vendors and our key accounts.
• In charge of managing all after sales activities, including pricing of spare parts, maintenance contracts, scheduling periodic maintenance visits and invoicing.
• Developing plans, evaluating results and implementing measures to deliver sales targets.
• Develop proposals for complete lines including vacuum pumps/compressors, driers, valves, air receivers, filters and accessories.

• Provide alternative solutions to fulfil requirements within the customer’s budgets.
• Liaise with key and major accounts to generate sales
• Ensure adherence to planned schedule of monthly sales visits.
Track markets and identify new business opportunities among potential and prospective sectors to drive business expansion as per plans.
• Represent the company at trade events and exhibitions.
Remote Sales - Becker Vacuum Pumps
• Support sales channels in the UAE in implementing sales plans to achieve sales targets for Becker equipment and spare parts.
• Develop and maintain a database of customers in the UAE and ensure regular follow-up to generateenquiries and resolve customer issues.

Highlights:
• Managed a one-man work environment.
• Reported to the Regional Sales Manager and managed sales, field service and office administration functions.

Field Service Engineer - Member of the Technical Support Department
•Met customer requirements for hands-on tool maintenance support at their facilities.
•Provided complete technical support to assure reliability and availability of company supplied lines including spare parts analysis.
•Identified packaging related problems of customers and offered viable alternative solutions.
•Monitored and assisted customers with correct selection and installation of spare parts.

Sales Engineer - Public Relations and Representative Engineer

Office Administrator
• Managed all aspects of office administration including taxes and handling of petty cash.
• Ensured control of materials and documents as per approved company procedures.