IT Manager ( IT Project Manager - Operation and Infrastructure)
Eagle Electromechanical Company LLC , Al Hijaz Group
Total years of experience :14 years, 10 Months
Management:
• Review Daily, Weekly and Monthly Reports for IT Operational.
• Responsible to meet functional productivity and quality goals.
• Communicate with Project Managers, Managers of other Divisions/Sections for operational purpose and IT Activities and need to ensure the delivery and capability of it.
• Provide an advisory role by introducing new technologies, hardware, software and network to improve the existing system processors.
• Manage the IT department operations including planning projects and managing resources.
• Manage the end to end roll-out and support of all Main Offices and Projects.
• Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner
• Act as an ambassador for Group IT and educate the end users on the Policies and Procedures
• Support and administer data retention/recovery and production job schedule environments
• Coordinate with Business Unit Managers for new requirements and changes in the setup.
• Report any downtimes / Service interruption.
• Analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Monitor the Local IT Queues / Views and ensure timely resolution of Incident & Tasks within the Remedy Force Call Management System and ensure that incidents are assigned, updated and resolved with a high level of quality.
• Keep current with the latest technologies.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, development, evaluation, and disciplinary actions.
Support & Administration:
• Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals
• Managed a network architecture that included several servers, workstations and laptops.
• Supervised and supported network operations.
• Provide client support and technical issue resolution via E-Mail, phone 24/7.
• Implement all IT policies and procedures as established by Group IT, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Provide first level Support and training to end users for all company’s IT systems via escalated incidents from the IT Service Desk.
• Research questions using available information resources.
• Mobilize the new site and project and ensure to deliver the IT section and part to it.
• Ensure the Security of the Data and the offices by installing and back-up the data using Hi-Tech procedure.
Main Task in Projects (Infrastructure and IT Projects):
• Working with members of the Projects Manager and executive management to establish a methodology for executing company projects.
• Central contact point for client requirements and communications with project stakeholders and internal project teams in addition to partners and subcontractors.
• Participating in all project phases including requirements gathering, analysis, design, implementation, delivery and support.
• Preparing project plans and timelines with details concerning tasks, milestones and deliverables.
• Monitoring and communicating project progress and handling changes and escalations with the concerned stakeholders.
Management:
* Manage the operational and fiscal activities of the section to include: staffing levels, budgets, and financial goals and Manage and develop staff in accordance with policies and procedures;
establish employee goals and conduct employee performance reviews.
* Plan and develop systems and procedures to improve the operating quality and efficiency of the section.
* Lead and participate in IT key projects.
* Review Daily, Weekly and Monthly Reports for Operational excellence.
* Assist staff to resolve complex or out of policy operation problems and facilitate between Vender Support and Level 2 engineers for problem Resolution and Assure Quality of Service.
* Negotiate with the pre approved list of vendors and assist in the recommendation of the appropriate vendors to install appropriate hardware, software and networking systems that
support the business objectives and user requirements. Follow up with vendors for effective maintenance and support the Annual Maintenance Contract (AMC) to obtain timely service on installed systems and ensure continued after sales support.
* Coordinate with Human Resources for appropriate staffing levels; conduct interviews, hire new staff, provide employee orientation.
* Provide an advisory role by introducing new technologies, hardware, software and network to improve the existing system processors
* Prepare Request for Quotations (RFQ) by specifying the software specifications to hardware and software dealers, vendors and resellers to ensure on the specified IT requirements
* Plan for upgrade and re-installation of all hardware, software and network.
* Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
* Making comparison between the needed Equipment to make orders and advice which is best to be used.
Support & Administration:
* Managed a network architecture that included several servers, workstations and laptops.
* 2nd line of support for systems and networks problems, with a solid troubleshooting experience in Windows platform and services (MS Exchange, Active Directory, DNS, DHCP, GPO, IIS,
WSUS), Cisco Networks.
* Supervised and supported network operations.
* Designed and implemented data centers and networks for new and upgraded sites.
* Ensured timely back-up and Net Backup systems.
* Provide client support and technical issue resolution via E-Mail, phone.
* Diagnose and resolve technical hardware and software issues
.
* Research questions using available information resources.
* Installation of New Software and know the procedure of its work.
Support & Administration:
* Working in Arab Bank as computer Engineer (solving Computer Issue, End user Problems and dealing with backup server and Active Directory).
* A+ Core Hardware.
* A+ Remote Support Technician.
* Maintain and repair of desktop, laptop, printers, audio audio-video and office automation.
Support & Administration:
* Dealing With Computers Issues and Internet problem as a Support Team.
* Dealing with Network and Switches (Design and performance).
* A+ Remote Support Technician.
* Install, Upgrade and deployment of file and print server, desktop, printers, network infrastructure.