Logistics Specialist
Edfa3ly
Total years of experience :0 years, 2 Months
Revise the shipments contents before shipping.
•Prepare the shipments AWBs & invoices.
•Take the required arrangements to release the shipments from customs.
•Work closely with other teams to solve any issues related to the shipments.
•Follow up the purchased items on daily basis.
•Update the tracking details & estimate delivery of each item.
•Follow up the shipments movement till delivery to the warehouse.
•Contact the websites in case of shipping delay to accelerate shipping.
•Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
•Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
•Take the required arrangements in order to return item (s) to the websites if needed.
•Reply to the customer inquiries and complains through the tickets system.
Receiving international and local calls from customers looking to:
•Trace their shipments or place
•Place new shipment orders.
•Coordinating with different departments to ensure shipments are delivered successfully
•Filing complaints from customers and following up on actions taken to guarantee full customer satisfaction
Relevant University Coursework • Logistics Management 1 & 2. • Reverse Logistics Management. • Logistics Information System Applications. • E-logistics, Import and Export Management. • Procurement management. • Cargo and Warehousing Operations Management. • Transport Economics, Risk and Insurance Management. • Operations and Quality management. • Financial Management. • Introduction to Supply Chain Management. • Global Supply Chain Management. • Supply Chain Modeling. • Logistics Service Providers. • Micro and Macro Economics. • Cost, Managerial, and Financial Accounting.
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