System and Network Engineer
Global Knowledge
Total years of experience :12 years, 9 Months
•Managing and configuring, troubleshooting Active-Directory services (DNS, DHCP) and managing OU and Users rights, managing Group policies, creation of users & their mailboxes.
•Managing and configuring, troubleshooting Exchange 2010, 2013 and create mailboxes for users.
•Configuring and trouble shooting of Microsoft outlook.
•Managing and configuring Office 365 integration with Exchange 2013 and mail filtering.
•Managing and configuring, troubleshooting ISA 2006 and Forefront 2010 Server (TMG) Web filtering, Groups.
•Managing and configuring, troubleshooting File and Printer Server.
•Managing and configuring, troubleshooting System Center Family (SCCM, SCOM, SCSM, SCVMM, SCDPM).
•Implementation SCDPM Server - Disk & Tape Backup.
•Take backup daily for Active Directory, Exchange Mail Server (DAG) & Application Servers.
•Create and manage virtual machines within SCVMM.
•Configure teaming technology on virtual machines and add vlan id on Virtual NIC.
•Managing and configuration Fortigate Firewall Web filtering, Mail filtering, Vpn .
•Managing and configuration Cisco Routers and Switches, call manager.
•Responsible about switching in network.
•Responsible for create and configure New IP Phone on Call Manger.
•Responsible for Cisco Equipment and Network Maintenance.
•Responsible for San Storage (EMC VNX5200 & IBM V7000)
March 2009 till December 2010 - Training (Global Knowledge)
Title: Helpdesk
Prepare training courses labs including physical connectivity working, with patch panels and switches, installing OS, required applications.
• Cisco Labs preparation, trouble shooting and configuration cleanup.
• Microsoft Labs preparation, trouble shooting, configuration cleanup.
January 2011 till November 2011 - Senior IT Department (Global Knowledge)
Title: Senior IT Department
• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these.
•Installing, maintaining and updating all hardware materials and related operating systems/applications; providing technical solutions to all users.
•Inspects and installs IT related hardware equipment and networking components.
•Loads specified software packages such as operating systems, i.e. office applications.
•Recommends or performs necessary remedial actions for correction of problems.
•Coordinates activities with external solution providers, network services, or other information systems groups.
•Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
•Prepare training courses labs including physical connectivity working, with patch panels and switches, installing OS, required applications.
•Cisco Labs & courses preparation, trouble shooting and configuration cleanup.
•Maintain company internal network.
•Microsoft Labs preparation, trouble shooting, configuration cleanup.
•Supporting end users.