Training And Development Manager
Free lance
Total des années d'expérience :24 years, 5 Mois
odd jobs
.
Train employees on sales customer service issues.
Sales, banking and cash float
Administrative work, Managerial and corporate communications.
Process deliveries and transfers.
Process daily sales, weekly, monthly reports.
•Supervised a team of 12-35 and Telemarketing Sales representatives.
•Responsible for meeting sales plans and goals.
•Analyzed the data and created plans of action to increase productivity.
•Responsible for administrative duties including: payroll, maintain current employee’s files, reporting, performance reviews and disciplinary actions.
•Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated the expectations.
Training companies and institutions employees in how to improve their customer service and sales, to improve their performance and business.
English teacher for the preparation faculty
Training and coaching
•Sold and leased automobiles to interested customers.
•Provided customer service to potential clienteles.
•Contacted former customers regarding vehicle trades.
•Supervise the required documents to complete the sale or lease of the automobile and processed the loan applications.
•Service Contracts and maintenance schedule.
• Guest reservations
• Customer service.
• Help customers with their inquiries and concerns
Supervised a team of 12-14 Telemarketing Sales representatives
Responsible for meeting sales plans and goals.
Analyzed the data and created plans of action to increase
productivity.
Responsible for administrative duties including: payroll, maintain
current employees files.
reporting, performance reviews and disciplinary actions.
Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated
Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times
. Lead representative in the team. Assist in the development of new members of sales team
Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times.
Lead representative in the team. Assist in the development of new members of sales team.
English Arabic Translation
Good
English litrature , English linguistics, English to Arabic translation and Psychology.