Technical support supervisor
Khedma fuel Co
Total years of experience :12 years, 1 Months
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities
Upgrade Existing Technology
Install and Maintain Computer Systems
Participates in the installation, Configuration, Testing and Troubleshooting of the Problem.
Ensure operation procedure & documentation is updated, saved and easily accessible on demand.
Organize day to day work, and distribute necessary document.
Responsible for all communication With Vendor
Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
Attend meetings and keep minutes
Receive and screen phone calls and redirect them when appropriate
Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
Make travel arrangements for executives
Handle confidential documents ensuring they remain secure
Prepare invoices or financial statements and provide assistance in bookkeeping
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
Maintain electronic and paper records ensuring information is organized and easily accessible
Conduct research and prepare presentations or reports as assigned.
user needs assessment Assistant project manager Preparing functional requirement Helping team in the database design User training, documentation, etc Work as an interface between core technical team and project management team business analysis business development Administrator Project coordinator Well experienced in gathering and developing system requirement Software Engineering principles, Software Quality Assurance, Verification, Validation and testing. Involved in functional testing, , form level testing Ability to coordinate with cross-functional teams
•installing and configuring computer hardware operating systems and applications; •monitoring and maintaining computer systems and networks; •talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; •troubleshooting system and network problems and diagnosing and solving hardware/software faults; •replacing parts as required; •providing support, including procedural documentation and relevant reports; •testing and evaluating new technology; •conducting electrical safety checks on computer equipment
trining staff for using Oracle ERP system and find the issues that i can solve it or send to our team to solve
Secretary of the director to make sure the visa of staff to anther countries, receive and send mail, note-taking speed in completing the tasks, the ability and flexibility in the formation of personal relationships and business, arranging meetings and worked for 12 months in this section Then transferred to Department soft wares and applications and has worked in the field of programming for one month VOIP