Safety-line Agent
Sutherland Global Services - Egypt
Total years of experience :6 years, 10 Months
Assisted customers with safety-related concerns.
Handled customers compassionately and professionally, especially in stressful and life-threatening situations.
Demonstrated expertise in communicating with and assisting trauma-afflicted customers (victims of discrimination, sexual assault, etc.).
Assisted law enforcement by handling sensitive information in a confidential and responsible manner.
Evaluated the functionality of PC and console video games and interactive media.
Wrote defect reports for the tested products.
Provided suggestions and evaluations to improve the product.
Prepared feedback for the client on the product's status.
Assisted junior employees in understanding project guidelines and procedures.
Efficiently utilized JIRA in day-to-day tasks.
Tested product compliance and ensured adherence to publishing platform standards (Microsoft, Sony, and Nintendo).
Demonstrated deep knowledge about publishing platforms' compliance and standardization regulations.
Wrote engaging and detailed articles relevant to the company.
Conducted SEO keyword research and analytics to generate web traffic.
Edited and proofread articles for accuracy and quality.
Followed up on article post-publication and provided feedback where necessary.
Trained and assisted the Dubai Government's procurement department on using the official procurement portal, https://esupply.dubai.gov.ae/.
Prepared daily updated reports on supplier and buyer activities on the portal.
Documented, reported, and resolved supplier and buyer-related issues.
Consulted government buyers in preparing tendering auctions on the portal.
Assisted in recruiting suppliers for the portal as per the Dubai Government's requirements.
Trained and onboarded interns on their daily duties.
Provided daily telephone support to suppliers, ensuring maximum efficiency in portal utilization.