عبدالرحمن منصور

Responsible for the implementation of Flexible Engine Public Cloud net and sec infra.
Validating initial configuration for new Devices at Data centers.
Configuring Switches, Routers, Firewalls & Servers and building new serveis on them.
Implementing L3 VPNs & IPsec Tunnels for cloud customers to connect their VPCs.
Provide 3rd-line support on network-related issues to other teams.
Having a working knowledge of Linux RedHat & CentOS and OpenStack components.
Following up with Paris & Amsterdam Datacenters teams for handling any HW issues.
Familiar with Huawei Network design, Topo/LLD and also working with Huawei's
backseats to implement Network & Software changes.
Implementing New Datacenters Project on PreProd and Prod.

Network Engineer at Enterprise Techincal Support Team

- Troubleshooting the L3VPN & L2VPN issues related to the Enterprise Customers.
- Hand on Experience on the AMS & AWS tools related to the IPDSLAMs & ATMDSLAMs.
- Configuring 878 Routers, 888 routers, Aethra modem, Aethra 2450W routers, ADTRAN modem, 888E, 888EA, 888EG, 888G, 881G+7, 881G 4G, 888k9, 898, U &CP 408 Hattereses
- Troubleshooting and solving issues of the 3G lines through accessing the ASR.
- Hand on Experience on the ERX Router for the Customers who have more than one line for load balancing or main and backup.
- Solving issues related to slow browsing the internet.
- Guiding technicians in order to solve the physical issues related to the enterprise customers.
- Following with the transmission teams if there are any issues related to the Microwave links.
- Troubleshooting any issue related to the instability or outage of the L2circuits.
- Investigating the international circuits issues related to packet dropping complaints about specific subnets with the IP backbone Team.
- Create a new DMVPN tunnel on the ASR for customers who don't have a backup 3G/4G solution or they're mainline has been converted into the fiber.
- Ensure getting a valid reason for outage (RFO) when applicable and note it in detail.
- Troubleshooting the OSPF & BGP issues related to customers who advertise their subnets by these routing protocols.
- Investigating and solving issues related to VPN blocked ports complains by communicating with NTRA through my team leaders.
- Monitoring & scheduling the lines of our customers.
- Communicating with telecom Egypt if there are any issues in the MSAN cabinets in which the local loops of our customers are connected to MSAN.
- Following with the RF teams if there are tunnel fluctuations in the 3G.
- Change Customer's configuration if requested after receiving the approval from the Account manager.

Proving IT support for employees.
Troubleshooting network devices and servers issues.
Providing assistance for All IT Supervisors.
Led the windows 10 upgrade project in Egypt market.
Troubleshooting Hardware and Software issues.