IT Operation Specialist
madkour group
Total years of experience :5 years, 7 Months
Survey and planning for a new Projects with system equipment's that needed.
Expert in using Active directory, additional domain.
Install, configure and troubleshooting all kind of computer hardware, Servers,
Scanners and Printers.
Manage team members and support in technical issues.
Install and troubleshoot Microsoft operating system.
Monitor Internet Performance.
Microsoft system infrastructure - Managing (DHCP-Active Directory, File server, Print
server).
Provide L2 support for Network operation Team. Administrate VOIP Solutions such
(3CX, Yealink, Grand stream).
Implement Omada controller TP-link system.
Configure& Monitor VPN Site to Site& Client to Site.
Implement & install the network and security Devices in new projects.
Create BOQ, Network Diagram and configuration documents for every project.
Implement the standard hierarchical design network for Projects.
Troubleshoot networks incident.
Manage Endpoint security center.
Optimize network Traffic (LAN-WAN).
Design network infrastructure components for mega projects. Manage Network
Components.
Implement, Configure, Monitor enterprise network controller, devices such (Cisco
catalyst, Aruba Wireless Aruba Switch's).
Coordinate with the ISP to apply internet Solutions for the projects.
Provides technical support to PC end users. Installs, modifies, and makes repairs to
personal computer hardware and software systems, and provides technical assistance
and training to system users.
Handling and solving escalated tickets from both users and employees.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Provides technical support to PC end users. Installs, modifies, and makes repairs to
personal computer hardware and software systems, and provides technical assistance
and training to system users.
Handling and solving escalated tickets from both users and employees.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and
any additional specialized equipment. Install, test, and configure new workstations,
peripheral equipment, and software. Review inventory of all equipment, software, and
software licenses. Follow up issues for escalation and check as appropriate.
Coordinate PC setup and deployment for new employees using standard hardware,
images, and software. Assign users and computers to proper groups in active
directory. Carry out timely workstation hardware and software upgrades as required.
Assist in the management of printers, copiers, and print servers.
Provides technical support to PC end users. Installs, modifies, and makes repairs to
personal computer hardware and software systems, and provides technical assistance
and training to system users. Handling and solving escalated tickets from both users
and employees. Maintain help desk support and resolve problems to the end user's
satisfaction. Check and respond quickly and effectively to requests received through
the IT help desk. Check service desk for tickets assigned to the queue and process
first-in first-out based on priority. Check configurations, utilities, software default
settings, etc. for the local workstation.
Graduation project: Android Application (Helping Hand for patient application) Grade: none. Description: An android application project called '' Helping Hand'' Aims to the community to assist patient specially heart patients.