IT Services Administrator
Savola Group
Total years of experience :12 years, 5 Months
Provide expert and creative solutions to user problems of complex nature to ensure user
satisfaction and productivity.
● Research, resolve, and respond to highly complex questions in accordance with current
standards. Act at the highest level of escalation for user problems within the help desk
● Lead or participate in team projects that enhance the quality and efficiency of support
● Communicate and open incidents with outside vendors to resolve the issues according
to agreed SLA.
● Purchases new consumables & hardware components by contact the hardware supplier
to get the good price and specification according to company policies.
● Design and implementation of the infrastructure services and follow up on the new
projects implementation, such as Infrastructure project, Attendance, new network, Data
center revamping etc.
● Design and implement CCTV Projects, Manage and maintain CCTV server and networks
● Contribute IT budget preparation
● Maintains the data backup procedure for User PC’s or Directories, to ensure that all the
computer data is secure & available by the daily and monthly backup and follow-up.
● Completes assets management, by collect hardware details information, to generate the
required reports.
Support telephone system and mobile phone push to mail issues.
● Manage Nortel System in HQ and connections between other sites ( SlideShare ).
● Support Fax System and PRI Circuits .
● System Automation for deploying windows OS and New programs installations
● First line support for network issues ( Routers, Switches, Wan Connections, VPN, APN
, Aruba Access Points, Bluecoat )
● Manage all IT contracts with suppliers
● Prepares a plan for replacement and renewal of computer by study the departments and
BUs needs to avoid any sudden malfunctions for all Business Units
● Support three factories in El Asher plant .(All Pasta Sector ) .
● Support about 30 branch about 100 person in Maleka Branches all over the country
(Software, Hardware and network).
● Support about 70 person in Afia Distributors all over the country (Software, Hardware
and network).
● First line support for all Oracle Modules Inquiries in El Maleka factory .
● Support all inquiries from EL Menya Site (AUCR) .
● Manage All call collector software in all BUs .
● Support Video conferencing tools.
● Manage Cisco Unified Communication Manager in Cairo HQ and Design Dial plan for all
sites
Accomplishments :
Make work so easy and time saving by making scripts for reputable work.
● Deployment of Monitoring software for monitoring all network devices
● Deployment of Hardware inventory system to manage assets and consumables
( SlideShare )
● Deploy programs using SCCM 2012
● Prepare and deploy Operating system using SCCM 2012 ( Slideshare )
● Hardware and Software Inventory Using SCCM 2012
● Deploy CUCM (Cisco Unified Communication Manager)
● Deploy fully automated and centralized attendance system for 30 branch all over the
country using different technologies
Main Job Responsibilities:
• Supports all employees by Provides hardware, and software
maintenance to ensure their satisfaction with the IT service.
• Provides a preventive maintenance service for all users by daily and
weekly visits to sites to avoid IT problems e.g. (slow system Performance).
• Purchases new consumables & hardware components by contact
the hardware supplier to get the good price and specification
according to company polices.
• Maintains the data backup procedure for User PC’s or Directories, to ensure that all the computer data is secure & available by the daily and monthly backup and follow-up.
• Completes departmental assets management, by collect hardware
details information, to generate the required reports.
• Build, deploy, and manage desktops and laptops hardware and
software.
• Support telephone system and mobile phone push to mail issues.
Achievements :
• Find easy ways to enhance the way of work and procedures.
• Make work so easy and time saving by making scripts for reputable work.
1. Monitor & Provide 1st&2nd Level Support for Transmission Equipment
(OSNs, METRO, and PTNs) and Transmission Link (E1s/E3s/STM1s) failures.
2. Monitor & Provide 1st Level Support for NE-40, NE-20, IP
DSLAMs, ATM DSLAMs, ATM Switches, Access Servers, and Access Routers
3. Providing both 1st level & 2nd level support for Network Tickets to
Ensures service restoration and this may include the following:
1. Configuration of IP/ATM DSLAMs (Cards, Trunks, PVCs,
VLANs…)
2. Configuration and operation of Transmission equipment
(OSN, METRO, PTN).
3. Configuration of ATM switches (Trunks, Uplink ports…)
4. Direct contribution in some Network related activities (Bw Upgrade,
Traffic Transfer...).
5 .Responsible to carry out some Access & Core Team functions with Relevant members of these teams.
6 Follow Up new transmission installation with Network Deployment
Teams and apply required configuration.
7. Guiding FM in site till solving problem to the end.
8. Monitor the Network Equipments performance using special tools
to be fully aware and updated with the network status for prompt
actions when needed.
9. Keeping all stakeholders notified of any experienced Network
Failure.
10. Interfacing with Telecom Egypt to solve Transmission Link failures.
11. Interfacing with MISP TE Resources Team regarding TE related
issues.
12. Coordination and follow-up on all Planned Outage tickets with
other concerned teams
13. Responsible for keeping daily Configuration Backups of DSLAMs.
14. Follow up Network Deployment teams weekly plans.
15. Periodic Operational Checks by testing network performance with
network probes.
• First line support through phone
• Purchases new consumables & hardware components by contact
the hardware supplier to get the good price and specification
according to company polices.
• Maintains the data backup procedure for User PC’s or Directories, to ensure that all the computer data is secure & available by the daily and monthly backup and follow-up.
• Completes departmental assets management, by collect hardware
details information, to generate the required reports.
• Build, deploy, and manage desktops and laptops hardware and
software.
• Support telephone system and mobile phone push to mail issues.
Education • Faculty of Electronic Engineering ( Menoufia University ) 2011 Graduated from Department of Computer Science and Engineering with grade Good Graduation Project " ATTS " with grade Distinct : “Automatic Traffic Ticket System” ATTS is a smart traffic system that allows traffic tickets to be recorded electronically and sent to the Traffic Department. The project includes both Hardware/Software to accomplish this task. Hardware part consists of various sensors attached to the vehicle to get some measurements like speed and direction where a USB interface is used to connect sensors to the system. Software part has client/server programs such that client application resides on the vehicle while server application resides at Traffic Department. Client application receives traffic rules from the server according to the current vehicle location. By comparing it with current vehicle status obtained from the sensors, it decides whether the vehicle is violating the rules or not and issues a ticket accordingly to send it back to the server and be recorded on the server database.