عبدالتواب اسماعيل محمد عبدالتواب

• Responsible for the Canal and Alexandria area.
• Achieved regional sales goal by completing audits, resolving problems, training staff members and completing action plans.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached a\] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings .
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Evaluated staff performance against expectations and established goals.
• Supported management by monitoring sales and devising reports to improve corrective action planning

• Implemented, executed and strategically expanded business channel partnerships and program initiatives.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Created and expanded sales presentations to new and existing customers increasing net sales revenue .
• Managed sales promotions and marketing strategies on major social media sites.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.

• Managing number of retail shops in Cairo, Delta and Upper Egypt
• Coordinated meetings and logistics for national sales meetings and directed and supervised 125-member team.
• Organize all store operations and allocate responsibilities to personnel.
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Deal with complaints from customers to maintain the store’s reputation
• Developing the existing brands as well as adding brands to the brands portfolio of the company ͘ (Locally & Globally
• Negotiating terms of contract to maximize benefits to include margins, payment terms, product range, stock levels, Stock rotations and marketing coordinator
• Acquired a new English brands Mobiles & accessories brand (STK) through communicating with the brand representatives in England
• Responsible for the overall logistics of STK account including (shipping and customs clearance, approvals from the National Telecom Regulatory Authority“NTRA ”, etc.).
• Acting as a Project Manager for the Bee Project(For electronic payment) and being responsible for the project’s procurement, purchasing and operations
• Managing operations with second party Retail accounts like (Vodafone, Orange, Souq ͘.com, Jumia ͘.com, Rezkallah, Union Group, El Safi and Tec bar).

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Overseeing inventory, distribution of goods ensuring a smooth delivery process to the sale points within the SL.
• Overseeing and controlling the fleet movement.͘
• Generating P&L reports and controlling all the expenses related to the fleet and setting the required budgets accordingly. ͘
• Following up on the periodic maintenance required for the company’s vehicles with the insurance companies ͘.
• Responsible for evaluating the distribution agents and setting their commission and bonus schemes accordingly. ͘
• Following up on the showroom required maintenances and renovations (͘ Both retail & Wholesale)
• Overseeing and supervising the sales staff performance in the stores including (Sales skills, personal appearance, customers handling, and showroom appearance).
• Making sure the merchandise is displayed efficiently to meet the business targets in terms of price, category, brand, and selection mix Following up on all the other operational functions in the ͘ showroom like the security and cleaning.

Sales Support Manager
- Planning and implementing the distribution scheme and for a group of products and allocating sales representatives network among different country zones and agents͘.
- Supporting agents to follow and achieve their monthly KPI’s and company targets (Products activation, Signed & returned contracts, churned lines, etc.͘).
- Planning and developing the commission schemes for agents͘.
- Managing SL levels between warehouse and agents͘.
- Gaining dealer’s loyalty by maintaining strong relationship with them& encouraging them to invest more in company's products͘.
- Working closely with the marketing team to create activation contests and competitions for dealers & agents to motivate them to sell more and achieve the company's targets͘.
- Identifying and solving agent’s problems and complaints͘.
Sr͘.Market Research Supervisor
- Coordinating with the market Research team to conduct Market surveys & Questionnaires to identify the Market trends, Customer behavior, and Potential growth areas͘.
- Support the higher-level management with the suitable reports that include a full indication about the market status͘.
- Locate and analyze sales trends and opportunities based on compiled data, then identifying key growth areas broken down by: Zones, gents, Categories & SKUs͘.

- Planning and implementing the distribution scheme and for a group of products and allocating sales representatives network among different country zones and agents͘
- Support the higher-level management with the suitable reports that include a full indication about the market status͘
- Locate and analyze sales trends and opportunities based on compiled data, then identifying key growth areas broken down by: Zones, gents, Categories & SKUs
- Supporting agents to follow and achieve their monthly KPI’s and company targets (Products activation, Signed & returned contracts, churned lines, etc.͘).
- Planning and developing the commission schemes for agents͘
- Managing SL levels between warehouse and agents͘
- Gaining dealer’s loyalty by maintaining strong relationship with them& encouraging them to invest more in company's products͘.
- Working closely with the marketing team to create activation contests for dealers & agents to motivate them to sell more and achieve the company's targets͘.
- Identifying and solving agent’s problems and complaints͘
- Supervising the operations of the stock returns, transfers and maintenance͘.

- Watching & analyzing stock levels to ensure supply meets demand while closely monitoring inventory and aging levels͘
- Conducting daily sales analysis and providing sales reports &highlighting performance indicators to management͘.
- Supporting in the procurement process and the order placements &receiving͘ supporting with the pricing and labeling process͘.