Key Account Manager
Gamanet a.s
Total years of experience :16 years, 10 Months
• Hotline, receiving and first approach of all technical communication with clients.
• Generate trace logs for reported error and reproduction reports to support department.
• Efficient investigation to solve and fix troubleshooting problems related to security system
• Follow up with partner’s training and report it to the sales departments for certification.
• Regular communication on FogBugz with support to report client’s technical problems.
• Productive technical discussion to get client’s satisfaction by customizing a suitable solution.
• Continuous recommendation to key clients about required budget to get the most effective solution, technically and commercially in coordination with sales and development department.
• Create market position and develop new sales areas for more business opportunities.
• Negotiate and satisfy requirement of new contract and close new business deals.
• Inspect potential opportunities by contacting new clients for creating business relationship.
• Perceiving trendsetter ideas and investigation the latest in the market to expand business.
• Examines actual and potential business risks regarding new opportunities.
• Secure orders, guarantee merchandise standards and assure hardware delivery.
• Support and train clients using and set up new products and driver’s devices.
• Recommend new and upgraded products to the customers and explain the benefit of keeping product updated.
• Develop an excellent understanding and explaining the advantages of products.
• First and second line customer support by phone, email, and ticketing system.
• Create and deliver an effective demonstration and sales presentations about the benefits of product capabilities to satisfy customers’ needs.
Executive MBA