Abderrazak Bensahraoui

• Reaching sales targets and increasing profits.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Resolve customer problems or complaints by determining optimal solutions.
• Provide exceptional customer service and ensure the employees also provide the same level of service.
• Manage speed of service results, controls inventory that is used for service orders, and responsible for the overall organization and appearance of the service center.
• Maintains quality service by establishing and enforcing organization standards
• Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
• Develop and implement employee performance evaluations and improvement plans.
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Conduct regular store meetings.
• Ensure employee awareness of safety and emergency procedures.
• Maintain and utilize surveillance equipment.
• Maintain adequate store supplies.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

• Act as first point of contact in Abu Dhabi with local customers and government agencies to develop and maintain effective working relationship.
• Responsible for the application/renewal of licenses/registration of the company to government agencies.
• Maintain list of all certificate and license dates and ensure t they are renewed prior to their expiry.
• Responsible for obtaining employment, residence, visit, family visas, their cancellation and transfer in addition to arranging work permits, labour agreements, all necessary immigration transition ensuring all relevant documentation are in order and kept up to date.
• Monitor passport and visa expiry of employees and coordinate with HR and Accounts Departments for company employee document requirements and for contract checking / petty cash request and collection respectively.
• Responsible for personnel administration, government relation and staff relation.
• Arrange and coordinate acquisition of passes, ID’s and badges for all SESME personnel.
• Provide advice on legal matters affecting the operations of SESME and recommend policies-procedures & ensure their adherence in accordance with law.
• Ensure compliance with SESME Integrated Management System procedures and policies.
• Coordinate with government agencies, police authorities, labour departments, ministries, to complete all formalities related to visa, health card, immigration, economic department and municipality requirements.
• Coordinate with consulates, CID, embassies and airport officials.
• Submit weekly reports on status of travel issues and visas.
• Training coordination with clients and other providers
• A support instructor during internal and external HAZMAT and Oil Spill Response Training
• Preparation and participation in ISO 9001, 14001 and OSHAS 18001 Audits
• Act as unofficial translator for Arabic documents.
• Work closely with the office administration, HR and management
• Report directly to the GM & Managing Director.
• Other duties as directed.

• Acted as Team Leader in minor incident response and as Shoreline Supervisor/Beachmaster in major incident response.
• Conducted daily HSE safety briefing.
• Purchasing and Logistics for Seacor needs
• Plan equipment maintenance using Citrix program
• Health and Safety initiatives and training
• Prepared minor incident and project works daily activity report.
• Responsible for equipment maintenance, storage and equipment movements for permanent or project works using Citrix program and keeping the records up-to-date.
• Responsible for ensuring that all bases and equipment meet or exceed host nation and regional requirements.
• Participated in the initial site safety planning during incidents.
• Assisted in conducting training and exercises.
• Assisted in the mobilization and demobilization of equipment, resources and personnel in coordination with the Operations Team.
• Responsible for ensuring timely and safe movement of all equipment in an incident response.
• Monitored & maintained stock inventory.
• Received incoming materials, supplies and equipment.
• Inspected shipments and recorded damages or defects and notified suppliers as required.
• Monitored vehicles weekly inspection and daily log.
• Maintained register of calibrated and expiring equipment.
• Responsible for assisting in the day-to-day operational issues of SESME.

-Contact customers and government agencies to develop and maintain effective working relationship
-Graphic designer using Adobe Photoshop
- Responsible for ensuring that all designs and printouts meet the client requirements
- Attract new clients and increase the sales of the company
- Coordinate between the company and the printers and make sure that the printouts are delivered on time and in a good quality
- Responsible for ensuring timely and safe delivery of all material
- Assist the company to find new advertisement Technics