head waiter
Burj Al Hamam
Total years of experience :4 years, 9 Months
I am privileged to work at Burj Al Hamman, a renowned establishment recognized for its excellence in Lebanese cuisine. My primary goal is to ensure a consistently professional experience for our guests. Through dedicated efforts, I have honed my hospitality skills to an exceptional standard. My daily tasks include setting up tables, greeting guests, taking orders, ensuring prompt service, managing payment transactions, and maintaining a welcoming atmosphere.
PS: Our restaurant was honored as the best Lebanese restaurant in Doha by Fact.
My tenure at this esteemed hotel was enriching and rewarding. Engaging with diverse clientele from around the globe, I honed my hospitality skills extensively, including proficiency in table setting and service, food and wine knowledge, and maintaining a customer-centric approach. I thrive in collaborative environments, leveraging strong communication and interpersonal skills. Renowned for my friendly, courteous demeanor and unwavering stamina, I bring vitality and efficiency to every task.
Clean tables and chairs to ensure a pristine dining environment. Welcome guests warmly and expertly explain the menu. Assist guests with menu selections and provide recommendations. Prepare and serve dishes with care and impeccable presentation. Offer guidance on food and wine pairings to enhance the dining experience. Monitor table needs and promptly address any requests or concerns. Collect payment from guests efficiently and accurately.
During this Google Digital Marketing course I Learned the following: • How to help small businesses grow. • How to transfer an offline business to an online successful business. • How to advertise effectively on Social Media.
Gained great knowledge about hospitality, especially restaurant services. How to sell and upsell. How to create strong relationships with customers.