Operations Support and Compliance Assistant
Majid Al Futtaim
Total years of experience :17 years, 7 Months
ensuring that store managers and their staff keep stores to the highest possible standards, being well organized and properly merchandised all the times.
ensuring that all the company P&P’s are followed by SM’s and team members.
Stock control to ensure that all stores shrinkage within the company guideline.
Maximizing sales and profitability:
Managing and increasing standards of customer service.
Conducting training sessions for the store front line team.
Conducting monthly audit for the stores.
Ensure compliance with the company P&P’s.
Ensure the store is operated and ready for trading as per Standard Operating Procedures to achieve budgeted sales and profit.
➢ Carry out regular store performance reviews all areas to gauge compliance to the operating processes and procedures to ensure the store is delivering a Pleasant Shopping Experience” for our customers and provide feedback to the store team, in order review the compliance of the operation during trading and to make sure the effectiveness to deliver customer service.
➢ Ensure that stores are carrying out the latest routines in accordance to with the latest Operations Manual. ➢
➢ Work with team members to achieve the sales target.
➢ Encourage Store Employees to take ownership for their performance and career development plans.
➢ Resolve Customer problems or complaints by determining optimal solutions.
EVENTS & EXHIBITIONS STARS:
FEB 2016 - NOV 2016
Projects manager. (Riyadh, KSA).
Train the store staff on the latest routines and ensuring that the store managers are fully implementing all
policies, processes and procedures.
Work with team members to achieve the sales target.
➢ Encourage Store Employees to take ownership for their performance and career development plans.
➢ Resolve Customer problems or complaints by determining optimal solutions.
It is a company specialist in all kinds of Exhibitions and Events which including advertising items such as gift
items, digital printing, offset printing and all kinds of indoor and outdoor printing, stages, Traces,
sound and light systems.
➢ The main responsibility is handling all projects which deals by sales department through my team and deliver it in time.
➢ Conduct an analytical survey about the market and submit reports to the management.
➢ Submit recommendations to the management about the market needs of services that company should.
➢ Maintain the good customer base & increased number of customers.
➢ My job as a projects manager is following up the process in the department for printing, installation and post production ➢ Study the competitors showing their excellence aspects and plus their weaknesses of officers and submit
recommendations to the company for reaching the best level that satisfies customers.
o Driving sales.
o Managing and develop the mall team.
o General stores operation in the mall.
o Driving customer service.
o Handle customer complains.
o Training staff and communication with customers.
o Implementation for all brands guidelines.
o Reporting staff update and vacancies.
o Implement all company policies.
o Check and submit all reports on time.
o Lead and motivate the mall staff to achieve the monthly target.
o Performance review for all mall staff.
My job is supervision on Riyadh.
The supervision on Riyadh team include give them an instructions about how to watch telecommunication market by focusing on main markets in Riyadh and this focus including BlackBerry and all competitors.
Plan the journey plans for the team and watch them if they follow it or not.
Doing a field visits with everyone in Riyadh team and manage, watching and evaluate them.
During the field visits with team I am watching them and be sure that they follow the 8 steps for the visit which BlackBerry ask from us to do in each single visit.
Reporting the data which get it from field visits about BlackBerry and competitors situation in the market.
Giving training for the team about how to deal with the sales men in the stores and how to pass for them the specifications of BlackBerry devices and how to compare between it and competitors.
Giving training for the team about new devices in BlackBerry and how to pass it to the sales men in the store.
Giving recommendations for BlackBerry based on the data which we get it from the field visits.
Watching BlackBerry competitors and their activities in the market then report it to BlackBerry with recommendations to face those activities, which include changes in prices, signboards, outdoor advertising, promotions and new opportunities in the market which they use.
Make strong relationships with sales men who we are dealing with and support them to focus on BlackBerry in their sales.
Send regular reports for BlackBerry which they request from us to send in weekly and monthly base.
Report feedback for BlackBerry about their products and this from the data which I get it from the daily field visits.
It is a company specialist in all kinds of advertising items such as gift items, digital printing, offset printing and all kinds of indoor and outdoor printing such as signboards and Exhibitions and all kinds of events.
The main responsibility is handling all projects which deals by sales department through my team and deliver it in time.
Conduct an analytical survey about the market and submit reports to the management.
Submit recommendations to the management about the market needs of services that company should.
Study the competitors showing their excellence aspects and plus their weaknesses of officers and submit recommendations to the company for reaching the best level that satisfies customers.
Maintain the good customer base & increased number of customers.
My job as a production manager is following up the process in the department for printing, installation and post production.
It is an advertising agency specialized in everything in advertising field.
I am responsible about jobs which deal by sales men and get quotations from other companies.
After I get the job from the sales department I communicate with client directly and coordination with him in all steps before final delivery.
Continuous follow-up with company which we deal with to start the action.
It is a company specialized in digital printing which contains on outdoor, exhibitions printing and exhibitions management.
I am responsible about the job from the first step (designing) till the customer get it, processing of jobs which are coming from all our branches till they get it.
I am coordinating between production and sales departments with head office and all the company branches.
Supervising on salesmen on Riyadh branch.
Meet the head office customers, negotiate & set business deals with them.
Good