Sales And Marketing Specialist
SODAMCO INDUSTRIAL Co. FOR CONSTRUCTION CHEMICAL W.L.L
Total years of experience :18 years, 5 Months
Finding new sales and market opportunities
Organizing and executing training programs for branch personnel.
Evaluating employee performance and providing feedback and coaching as needed.
Recognizing employee achievements and encouraging excellence in the work environment.
Developing and implementing sales plans.
Conducting regular sales and operations meetings.
Briefing employees on current sales goals, promotions, and other relevant information.
Organizing marketing activities and events for the branch.
Increasing brand awareness for the company within the community.
Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
Resolving customer problems as needed.
Complying with all applicable laws and regulations for the industry within your state.
Assessing market conditions and identifying opportunities.
Drafting forecasts and business plans.
Managing budgets, allocating branch funds, and defining financial objectives.
Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals.
Adhering to high ethical and professional standards.
Attieh Steel Co. LTD
Sales Department
Jeddah - Saudi Arabia
• Administer everyday operations for all sales activities.
• Resolve all customer issues and facilitate new accounts development and recommend appropriate new selling techniques and resolve all customer issues.
• Develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
• Administer new accounts and prepare reports to be submitted to management on monthly basis and train all bankers in sales production.
• Prepare all money orders and travellers checks and maintain neat and clean teller area at all times according to bank policy and train all employees for same.
• Provide optimal customer services and prepare all sales paperwork for branch within timeframe and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Coordinate with customers and assist to set up all equipment and monitor all stock transfer and ensure accuracy in same.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all banking products and services.
• Provide optimal customer services to resolve issues and perform interview with all applicants for consumer loans and facilitate in loan approval.
• Supervise efficient working of staff and maintain smooth work flow and assist branch manager to achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all member complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform audit on branch activities and prepare required reports.
• Maintain high standard of services in branch and prepare accurate records.
Sales Department Nov 2014 - Aug 2015
Jeddah - Saudi Arabia
• Supervise accounts receivables team in collecting balances.
• Supervise field marketing and sales force.
• Analyse field reports and prepare sales documents.
• Analyse competitor pricing proposals and sales strategies.
• Supervise sales operations of sales team.
• Follow-up leads and samples provided by sales team.
• Implement strategies to sell products or services.
• Build new customer base to maximize sales.
• Retain existing customers by providing prompt customer services.
• Supervisor and oversee the maintenance of customer databases.
• Ensure competent quality execution of all regular purchasing duties and administrative works.
• Maintain complete updated purchasing records/data and pricing in the system.
• Prepare reports and summarize data including sales report and book value.
• Schedule store visits and conduct competitor survey.
• Execution and monitoring of all regular purchasing duties.
• Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned.
• Assist in managing and following up overseas orders.
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing parts.
• Support relevant departments with quotations for the purpose of tenders.
• Coordinate with suppliers to ensure on-time delivery.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.
• Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Negotiate for best purchasing package (in terms of quality, price, term, delivery and service) with suppliers and sub-contractors assigned.
• Purchase and issue order in accordance to specification.
• Plan and manage inventory levels of materials or products.
• Source for new parts, suppliers or sub-contractors when the need arises.
• Monitor and co-ordinate deliveries of items between suppliers (local and overseas).
Attieh Steel Co. LTD Sales Depatrment Feb 2013- Nov 2014
Jeddah - Saudi Arabia
• Establishing new, and maintaining existing, relationships with customers
• Managing and interpreting customer requirements
• Persuading clients that a product or service will best satisfy their needs
• Calculating client quotations
• Negotiating tender and contract terms
• Negotiating and closing sales by agreeing terms and conditions
• Offering after-sales support services
• Administering client accounts
• Analysing costs and sales
• Preparing reports for head office
• Meeting regular sales targets
• Recording and maintaining client contact data
• Co-ordinating sales projects
• Supporting marketing by attending trade shows, conferences and other marketing events
• Making technical presentations and demonstrating how a product will meet client needs
• Providing pre-sales technical assistance and product education
• Liaising with other members of the sales team and other technical experts
• Solving client problems
• Helping in the design of custom-made products
• Providing training and producing support material for the sales team
Sales Representative May 2009-Jan 2013
Shaaban Steel Co. LTD
Sales Department
Jeddah - Saudi Arabia
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
Material Administrator, Data inters Jan 2007 - May 2009
Attieh Steel Co. LTD
Jeddah - Saudi Arabia
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
Assistant Sales Executive
Attieh Steel Co. LTD
Jeddah - Saudi Arabia
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Forwards samples by entering request; arranging shipment; notifying customer.
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
• Prepares sales presentations by compiling data; developing presentation formats and materials.
• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed.
Sales Executive
Attieh Steel Co. LTD
Jeddah - Saudi Arabia
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
Branch Accountant
Attieh Steel Co. LTD
Jeddah - Saudi Arabia
Records and prepares financial statements for a branch office of a company--such as a bank branch--and ensures that such statements comply with industry standards, company policies and regulatory requirements.
Material Transaction Supervisor
Attieh Steel Co. LTD
Credit Collection Department
Jeddah - Saudi Arabia
• Knowledgeable in budgeting and forecasting of inventory, freight and labour. This includes inventory cost goal setting by line and monitoring efficiencies such as receiving efficiency and traffic patterns.
• Work with Controller to ensure smooth payment/cost recovery flow.
• Ensure that plant production is supported with a smooth, efficient and consistent flow of part supply.
• Monitor and report on all logistics costs related to freight and maintain and resolve all invoices.
• Ensure safety of operations.
• Maintain efficient logistics of inbound/outbound freight systems that supports production and inventory levels. This includes pricing negotiations for outbound freight, efficient truck utilization, maintaining expedite trucks through regular preventative maintenance and maintaining all licensing requirements.
• Maintain procedures for authorization of premium freight. Monitor all freight as a percentage of materials to ensure efficiency.
Loss Prevention Supervisor
Al Shaya International Trading Co. Feb 2006- Dec 2006
All Branch in Aziz Mall
• Plan and supervise unit’s loss prevention, safety and emergency programs.
• Supervise, train and support selection of unit’s loss prevention personnel.
• Administer and involve in unit’s shrinkage supervising and controlling programs.
• Conduct prevention test along with check program for stores.
• Support loss prevention training and guidance for all various store associates.
• Supervise surveillance, criminal processing and detention related to theft as well as criminal cases.
• Provide necessary loss prevention training to all store associates.
• Develop suggestions for improvements in loss prevention staffing, programs and scheduling.
• Stimulate company standards pertinent to safety and security procedures.
• Involve in new hire associates training in matters related to loss prevention.
• Perform daily, weekly as well as monthly warehouse and office audits pertinent to loss prevention.
• Conduct safety and security inspections and convey hazards to managers or supervisors on duty.
• Ensure physical safety to control access of executives and visitors as well as maintain visitor control log.
• Conduct audits and inspect operational procedures, shortage control procedures and safety issues.
• Interact everyday with security guards and review alarm problems if any.
Sales Executive
Kamal Jamjoom International Trading Co.
Apr 2005- Jan 2006
All Sales (Naomi) in Tahlih Mall
Jeddah - Saudi Arabia
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects and recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Sales Assistant (Part Time) / nine month
Hussin Saklou’a Trading Co.
Jeddah International Mall
Jeddah - Saudi Arabia Jul 2004 - Mar 2005
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders and notifying managers and customers.
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices and forwarding resolution to managers.
• Provides product, promotion, and pricing information by clarifying customer request, selecting appropriate information, forwarding information and answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Forwards samples by entering request, arranging shipment and notifying customer.
• Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
• Prepares sales presentations by compiling data, developing presentation formats and materials.
• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses and forwarding for reimbursement.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed.
King Abdual Aziz University ( KAAU), Bachelor of (Marketing & Sales) Jeddah - Saudi Arabia
