Abdul Azeez

Handle lead calls, inquiries, and client follow-ups for Umrah and business travel.
Assist clients with tailor-made travel packages including flights, hotels, visas, and
transfers.
Coordinate document processing for Umrah and Hajj packages.
Ensure timely delivery of travel documents and accurate visa issuance.
Follow up on payments and ensure full clearance before departures.
Work closely with authorities for Hajj registrations and document verification.

• Converted inbound and outbound leads into confirmed bookings, directly contributing to sales targets and
revenue growth
• Managed group tour bookings end-to-end, coordinating complex travel operations with 98% client
satisfaction rate
• Designed customized FIT (Free Independent Traveller) packages aligned with client budgets and
preferences
• Handled visa processing and travel documentation for 20+ clients, ensuring 99% accuracy and timely
regulatory submissions
• Coordinated Hajj and Umrah documentation in compliance with government requirements for 50+ pilgrims
annually
• Monitored client payments, processed 95%+ settlement rates prior to travel departure, reducing payment
delays by 40%
• Liaised with relevant authorities for Hajj registrations, reducing processing time by 30%

Created and managed global travel itineraries ensuring seamless customer
experience.
Updated trip overviews, pricing, and essential package details.
Coordinated hotel changes and travel modifications while keeping customers
informed.
Managed backend website updates and supported product managers on
additional services.

• Developed and maintained 20+ global travel itineraries with 100% accuracy, ensuring seamless customer
experience across all regions
• Updated pricing, trip overviews, and package details for products, maintaining consistency across all
backend systems
• Coordinated hotel changes and travel modifications, proactively communicating updates to customers
reducing confusion by 35%
• Managed backend website updates and optimized product pages, supporting product managers in enhancing
service offerings

• Resolved 100+ monthly flight disruptions including cancellations, rebookings, and ticket reissuance using
GDS systems, achieving 95%+ first-contact resolution
• Coordinated with 50+ international airlines and customers via email and phone to resolve complex travel
queries efficiently
• Managed global flight inquiries monthly while maintaining 99% accuracy and 4.8/5 customer satisfaction score
• Delivered high service standards by providing timely, accurate solutions during peak travel disruptions,
reducing escalations by 25%

Assisted passengers with cancellations, rebookings, and ticket reissuance via GDS.
Coordinated with airlines and customers through email and phone.
Managed high volumes of global flight-related queries.
Maintained high service standards and ensured accurate solutions during disruptions.
Awarded for solving the highest number of customer inquiry tickets on Fresh Services.