Senior Team Leader
iMerit
مجموع سنوات الخبرة :11 years, 1 أشهر
* Lead an operations team of 33 individuals.
* Prioritize and schedule work assignments to meet business targets while maintaining staff schedules.
* Conducting Yearly & Half-yearly appraisals for the team.
* Motivating the team to achieve organizational goals.
* Empower team members to improve their confidence, product knowledge, and communication.
* Create and sustain a dynamic environment that fosters development opportunities and motivates
high performance amongst team members.
* Handling operations team of 27 individuals.
* Prioritize and schedule work assignments to meet business targets while maintaining staff schedules.
* Maintain attrition percentage within an acceptable threshold by providing coaching and guidance to team members on career development opportunities within the organization.
* Maintain sufficient and effective processes and controls, identifying and mitigating risks and ensuring timely escalation and resolution of all issues and reputation risks.
* Assist in interviewing, recruiting, training, performance evaluation, promotion, and termination activities.
* Conducting Yearly & Half-yearly appraisals for the team.
Perform Due Diligence and EDD for High, Medium, and Low-Risk Customers by ensuring that AML regulations, policies, and procedures are fully implemented and are in line with Global Standards. Detailed knowledge of quality assurance framework, continuous improvement initiatives, KYC Remediation, risk classification, PEPs investigation, and knowledge of regulatory requirements.
* Perform job performance evaluations and human resource management for direct reports.
* Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement with the organization.
* Co-ordinate the MI & Governance processes for reporting to the key Risk stakeholder meetings
* Maintain attrition percentage within an acceptable threshold by providing coaching and guidance to team members on career development opportunities within the organization.
* Maintain sufficient and effective processes and controls, identifying and mitigating risks and ensuring timely escalation and resolution of all issues and reputation risks.
* Create and sustain a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
* Managing requests assigned in a timely & accurate manner, contributing towards positive client experience of the end-to-end remediation process.
* Work closely with all CDD functions to develop and vet new business requests in an efficient & timely manner, thereby enhancing performance & accuracy Interact with different teams namely Relationship Managers, Client Liaison teams, Account opening, and KYC to negotiate & resolve the issues and work towards quick closure of the referral.
* Prioritize work to ensure re-works and post-approval work is completed on time.
* Provide training and coaching sessions to the new joiners and the existing analysts.
* Contacting Businesses for clarification of transactions on accounts and seeking approvals.
* Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification, and reporting in accordance with Group requirements.
* Prepare & circulate all the Daily, Weekly & Monthly MIS.
* Prepare Reports, Dashboards, and Insights, making data available & actionable to managers and other key stakeholders.
* Prepare PowerPoint presentations for internal and external stakeholders.
* Data Management and Performance Trackers updating.
* Provide support and maintenance to the existing MIS system.
* Generate both periodic and ad-hoc reports when necessary.
* Generate and send quality samples to the QC team.
10+2 Group: Mathematics, Physics & Computer Science.