Team Leader Sales Support Specialist
Jazeera Airways
Total years of experience :12 years, 2 Months
• Handle incoming emails and calls from travel agents and inter- department.
• Provide exceptional quality service to travel agents abiding the stated policies and procedure of the airline, keep Travel agents informed about the products and services of the airline.
• Provide troubleshooting assistance regarding bookings, account status and statements.
• Process transactions suitably and efficiently to develop agent confidence plus trust, resolve complex service problems to guarantee agent satisfaction plus retention.
• Evaluate market demand and try to meet travel agents needs and expectations, keeping the management informed of travel agent needs or problems.
• Maintain liaison with sales and inter department staff to identify support needs.
• Processing and managing correspondence between the sales team and travel agents within the network.
• Provide support and administrative assistance to VP Sales and Regional Sales Managers.
• Prepare data and reports to assist the sales team
• Coordinate with marketing department to assist sales campaigns with marketing materials, market data and campaign information.
Handle incoming emails from passengers, travel agents and inter- departments.
* Assists calls from ticket desk, check-in counter, out station duty supervisor; answer inquiries and respond to
complaints
* Interpret instructions and issues arising and implement actions according to administrative policies and
procedures.
* Answer a high volume of calls and maintain a rapid response rate according to agreed standards, in absence
of shift in-charge
* Communicate and liaise verbally and in writing between customers and relevant staff, and interpret and
respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written
instructions. Resolving customer support related issues and providing customer with proper solution.
* Establish and maintain effective working relationships with co-workers and supervisor
* Adhere to various policies and procedure of the airline.
* Generate and evaluate daily, weekly and monthly call center agents sales reports.
* Order and maintain relevant office supplies for effectiveness of personal duties.
IATA Certificate in Airline Revenue Management
Bachelor in Hotel Management and Catering Technology (Major in Marketing)
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