Abdul Hakim

 Assemble inflight meals, beverages, and service items
According to airline specifications and load sheets.

 Ensure correct portion size, menu accuracy, and class-wise
separation (Economy, Business, First).

 Follow strict HACCP, food safety, and hygiene standards during
meal assembly.

 Check food labels for flight number, date, sector, meal code, and special meal requirements.

 Handle special meals (Vegetarian, Diabetic, Halal, Child, Medical meals) with extra care to avoid cross-contamination.

 Maintain cleanliness and organization of the assembly line and
workstations.

 Perform final visual quality checks before sealing and
dispatching meal trays.

 Coordinate with production, quality assurance, and dispatch
Teams to meet flight schedules.

 Report any quality issues, shortages, or discrepancies to
Supervisors immediately.

 Support loading and unloading of meal carts while ensuring
Safety and accuracy.

 Comply with company policies, airport security regulations, and airline standards.  Maintain cleanliness and comply with safety and security
procedures.

 Directed manpower allocation and shift management to
optimize workforce efficiency

 Plan, coordinate, and supervise daily meal production
operations according to airline schedules and flight
requirements.
 Ensure on-time preparation and delivery of meals,
beverages, and in-flight service items to aircraft.
 Monitor and control food quality, portioning, presentation,
and consistency as perairline standards.
 Implement and ensure strict compliance with food safety,
hygiene, and HACCP regulations.
 Coordinate with Flight Operations, Dispatch, Warehouse,
Bakery, Packaging, and Hygiene teams for smooth
workflow.
 Manage production manpower, duty rosters, and shift
allocations to meet operational demands.
 Oversee inventory control, raw material usage, wastage
reduction, and cost efficiency.
 Ensure proper equipment usage, maintenance
coordination, and operational readiness.
 Handle last-minute changes, special meals (VIP, crew,
medical, religious), and emergencyflight requirements.
 Maintain accurate production reports, loading sheets, and
operational documentation.
 Conduct regular quality checks and audits to meet airline
and regulatory standards.
 Train, guide, and motivate production staff to improve
performance and discipline.
 Ensure compliance with company SOPs, airline
specifications, and safety policies.
 Coordinate with Quality Assurance for corrective actions
and continuous improvement.
 Support management in process improvement and
operational efficiency initiatives.

• To arrange for complexation for documents, furnish
information about new applicants, maintaining good
relation with clients
• Marinating good professional relation with the customer
and ensuring excellent customer service
• Analyzed and modified compensation and benefit policies
to established competitive programs and ensure
compliance with legal requirements
• Coordinate work activities of subordinate and stuff relating
to employment, compensation, labor relation and
employee relation
• Represented organization at personnel related hearings
and investigations

 To find smart technician to arrange quality service for the
customer
 To arrange chemical free village produce grocery
 To arrange Home/Office/mes rent easily
 To quality shifting service for the customer

 Handle inbound and outbound customer calls
professionally and courteously.
 Provide accurate information about GP products, services,
packages, and promotions.
 Resolve customer queries, complaints, and service
issues within defined SLA.
 Assist customers with SIM services, billing inquiries,
internet issues, and value-added services.
 Escalate complex or unresolved issues to the appropriate
department following SOP.
 Maintain proper documentation and update customer
records in CRM systems.
 Ensure first-call resolution and high customer satisfaction.