Abdul Hameed Shaik

• Manage end-to-end operations across 10 café branches and two retail carts.
• Lead branch managers, supervisors, and operational teams to achieve business targets.
• Monitor daily sales, profitability, labor cost, food cost, and operational KPIs.
• Develop and implement operational improvement initiatives to enhance customer satisfaction and business performance.
• Oversee inventory management, procurement planning, stock transfers, and supplier coordination.
• Manage delivery aggregator partnerships including HungerStation, Jahez, The Chefz, Keeta, Noon, and other online sales channels.
• Prepare operational reports, performance dashboards, and business reviews for senior management.
• Ensure compliance with municipality regulations, food safety standards, company policies, and operational SOPs.
• Coordinate with finance, HR, marketing, procurement, and maintenance teams to support business operations.
• Support new branch openings, expansion projects, and operational development initiatives.

• Managed daily warehouse and logistics operations, ensuring timely receipt, storage, and dispatch of goods while maintaining operational efficiency.
• Supervised warehouse staff, assigned daily tasks, monitored productivity, and ensured compliance with company policies and safety standards.
• Implemented and managed 18 temperature-controlled cold storage rooms using the FEFO (First Expired, First Out) inventory system to improve stock rotation, product freshness, and inventory accuracy.
• Coordinated goods receiving, inspection, verification, and documentation through standardized Goods Receipt Note (GRN) procedures across multiple warehouse locations.
• Maintained accurate inventory records and supported stock reconciliation to minimize discrepancies and improve inventory control.
• Developed operational templates, SOPs, warehouse checklists, and reporting formats to standardize daily warehouse activities and improve team productivity.
• Coordinated with procurement, transportation, warehouse, and operations teams to ensure seamless logistics execution and timely order fulfillment.
• Monitored operational KPIs and identified opportunities to improve warehouse utilization, workflow efficiency, and service levels.
• Supported continuous improvement initiatives by analyzing operational processes, reducing bottlenecks, and implementing practical solutions to enhance productivity and customer satisfaction.
• Prepared operational reports and management updates to support decision-making and performance monitoring.

• Managed comprehensive operations for a dynamic food and beverage trading company, encompassing multiple business divisions and warehouse locations.
• Oversaw efficient inventory management, ensuring timely order fulfillment and seamless logistics coordination for both perishable and non-perishable products.
• Led and developed a high-performing team of warehouse and logistics staff, providing targeted training, performance monitoring, and operational guidance to enhance productivity standards.
• Implemented robust operational documentation systems, including driver checklists and vehicle maintenance logs, to streamline processes and improve accountability.
• Fostered a culture of continuous improvement, resulting in optimized workflows and enhanced operational efficiency across all divisions.

• Spearheaded the planning and scheduling of shipping operations, achieving a 15% improvement in on-time delivery rates.
• Oversaw the performance of vessels and crew, ensuring strict adherence to safety and regulatory standards.
• Collaborated effectively with customers, suppliers, and stakeholders to swiftly resolve operational challenges, enhancing customer satisfaction.
• Maintained and updated comprehensive shipping and vessel information in company systems, improving data accuracy and accessibility.
• Monitored compliance with safety, security, and environmental regulations, contributing to a zero-incident safety record.
• Directed cargo handling and storage operations, optimizing processes to reduce turnaround time and operational costs.