Consultant
TAG-MC llc
Total des années d'expérience :26 years, 10 Mois
Infrastructure operations management, optimization and automation
Incident management
Problem management
Alert management
Change management
Process improvement
Infrastructure audit
Provide infrastructure and operational expertise to IT and business divisions
Design and implement process improvements as needed to achieve business goals for cost and risk reduction.
• Winner of Citigroup’s global Future of Banking Innovation Challenge with a platform for head of households to manage routine customer service tasks for the entire family.
• Founded and developed a global web based self-service application for emergency access to production, resolving numerous audit findings while automating a labor intensive and unsecure process. Application was selected as the global tool by the Information Security standards committee.
• Lead operations and incident management audits throughout Citigroup to identify and correct causes of customer complaints.
Manage operations automation, alert engineering and event management teams. Determined and implemented global strategy for monitoring, operations (command) centers, incident management, event management and supporting products.
• Design, manage and implement complex systems and processes to meet business needs.
• Manage projects, budgets and IT resources using full SDLC processes and methodologies in order to meet business needs.
* Reduced headcount by 23% while increasing managed environment from 12, 000 to 85, 000 servers thru process re-engineering.
* Achieved over $10 million annual savings through process re-engineering, automation, application integration, and budget reviews.
Manage all process improvements, technology, and automation for command center operations and event management teams.
Operational owner for all monitoring applications. Automated and standardized utilizing:
LEAN methodologies
SDLC Lifecycle methodologies
ITIL Framework
Manage 24x7 monitoring, incident management, automation and technical support teams.
Identify and implement system and application performance improvement opportunities
Established Citigroup global command center standards.
Developed best in class incident management process.
Manage Technical Support Staff
Manage batch process improvements, analysis and implementations
Analyze and tune batch for maximum efficiency.
Implement standards using REXX for global JCL changes
Evaluate and implement software products
Senior performance analyst
Lead and establish standards and guidelines for incident management
Lead mainframe operations and Windows server administrators
Batch processing technical support
1/82 - 5/85 City College, CUNY, New York 3.54 GPA major: Computer Science