ABDUL KALEEM

• Project Scoping & Planning: Work closely with clients to defne project goals,
scope, deliverables, and timelines for web and mobile development projects.
• Team Coordination: Collaborate with design, development, and QA teams
to ensure projects are delivered on time, within scope, and meet client
expectations.
• Budget Management: Oversee project budgets, ensuring fnancial targets are
met while managing costs and resources effectively.
• Client Communication: Maintain regular communication with clients, providing
progress updates, managing expectations, and addressing any concerns or
changes.
• Requirement Gathering: Capture and translate client requirements into
detailed project specifcations for the development team to execute.
• Quality Assurance: Ensure that web and mobile solutions meet client
specifcations and quality standards through regular reviews and testing.
• Risk Management: Identify potential risks or roadblocks in project timelines,
budgets, or deliverables and proactively develop mitigation strategies.
• Sales Support: Support business development efforts by identifying upsell and
cross-sell opportunities for additional services such as app maintenance, SEO,
and ongoing updates.
• Client Training & Support: Provide clients with training and post-launch support
to ensure they are able to effectively use and manage the developed web or
mobile solutions.
• Performance Monitoring & Reporting: Track the success of projects through
analytics and reporting, providing clients with insights on performance, user
engagement, and ROI.
• Contract Negotiation: Negotiate project terms, timelines, and costs with
clients, ensuring contracts are clear, fair, and mutually benefcial.
• Project Documentation: Maintain comprehensive records of project
requirements, communications, contracts, and updates for accountability and
reference.
• Continuous Improvement: Gather client feedback to identify opportunities for
process improvement and ensure client satisfaction with all deliverables.

• Market Analysis: Conduct in-depth analysis of market trends, stock
performance, and economic indicators to identify investment opportunities.
• Trading Execution: Execute buy and sell orders for clients or the frm, ensuring
accuracy and timely execution of trades across various asset classes (equities,
commodities, etc.).
• Risk Management: Monitor market risks and ensure compliance with risk limits
while advising clients on potential risk exposure.
• Client Consultation: Provide investment advice and recommendations to
clients based on their fnancial goals, risk tolerance, and market conditions.
• Research and Reporting: Stay up-to-date with market news, earnings reports,
and other fnancial data to provide informed advice and insights to clients or the
team.
• Order Book Management: Maintain and manage order books, ensuring all
transactions are properly logged and executed effciently..
• Client Education: Educate clients on stock market basics, investment strategies,
and fnancial products to improve their understanding and engagement with the
market.
• Market Trends Monitoring: Track and report on global and local market
movements, helping adjust strategies or portfolios in response to market shifts.
• Trade Analysis and Reporting: Review completed trades, assess performance,
and provide clients with clear, concise reports on their investments.

Client Onboarding: Assist corporate clients with the setup and confguration of new
business accounts, ensuring a seamless transition to Airtels services.
Account Management: Provide ongoing support for corporate accounts, managing
queries related to billing, usage, and service features.
Troubleshooting and Issue Resolution: Address and resolve service-related issues
such as network connectivity, call drops, data interruptions, or billing discrepancies.
Service Customization: Work with corporate clients to tailor Airtels business
solutions (such as dedicated internet, leased lines, and data plans) to meet their
specifc needs.
Technical Support: Provide frst-level technical assistance and coordinate with the
technical team for more complex network issues or outages.
Escalation Management: Handle escalated customer concerns, ensuring timely
resolution and maintaining a high level of customer satisfaction.
Billing Inquiries: Address billing and payment issues, including invoice discrepancies,
usage details, and payment plans.
Service Upgrades and Renewals: Guide clients through service upgrades, plan
changes, or contract renewals, ensuring they have the best solutions for their business
needs.
Client Education: Educate corporate clients on new products, services, or features
that may beneft their business, ensuring they are fully aware of all available options.
Performance Monitoring: Regularly monitor service performance and proactively
communicate with clients regarding service enhancements or potential issues.
Relationship Building: Maintain strong relationships with key stakeholders within
client organizations, acting as a trusted point of contact for all their Airtel service
needs.

• Inventory verifcation: Conduct regular audits to ensure accurate stock levels,
proper storage, and correct inventory management practices in the warehouse
and plant.
• Process adherence: Assess compliance with operational procedures and safety
protocols to identify areas of improvement and ensure effciency.
• Quality control checks: Verify the quality of raw materials, fnished goods, and
in-process inventory to maintain product standards and prevent defects.
• Equipment inspection: Evaluate the condition and maintenance status of
machinery and equipment to ensure operational effciency and safety.
• Compliance audits: Ensure compliance with industry regulations, safety
standards, and internal policies regarding storage, handling, and distribution.
• Data analysis: Review audit data to identify trends, discrepancies, or
ineffciencies, and provide recommendations for improvement.
• Record-keeping: Ensure all audit fndings, discrepancies, and corrective actions
are documented and reported accurately.
• Cross-functional collaboration: Work with warehouse, production, and
logistics teams to implement corrective actions and optimize operations

Assist clients with policy inquiries: Respond to questions related to policy details,
coverage options, premiums, and claims processes, ensuring clear and accurate
explanations.
Claims support: Guide customers through the claims process, helping them
understand necessary documentation, fling procedures, and timelines.
Policy modifcations: Handle requests for policy changes, updates, renewals, and
cancellations, ensuring that all updates are processed accurately and promptly.
Issue resolution: Address and resolve customer complaints or concerns related to
claims, billing, or policy discrepancies, ensuring customer satisfaction.
Documentation and record-keeping: Maintain detailed records of customer
interactions, claims statuses, policy changes, and follow-up actions to ensure
compliance and accurate tracking.
Educate customers: Provide information on different insurance products, coverage
options, and the benefts of various policies to help customers make informed
decisions.
Collaboration: Work closely with underwriting, claims, and sales teams to resolve
complex customer issues and ensure a seamless experience.
Compliance and regulation adherence: Ensure all customer interactions and policy
handling align with insurance industry regulations and company standards.