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Gireesh Raj, Customer Support Executive

Gireesh Raj

Customer Support Executive·Pinnacle Furniture (bedframedirect.co.uk),

United Arab Emirates

Bachelor's degree, Botany

Work experience

Total years of experience: 15 years, 0 months

Customer Support Executive

January 2025 - Present

Pinnacle Furniture (bedframedirect.co.uk),

Dubai, United Arab Emirates •Hybrid

January 2025 - Present

• Managed day-to-day office operations related to orders and deliveries
• Maintained order trackers and customer records using MS Excel
• Coordinated with logistics and internal teams for smooth operations
• Prepared daily operational reports and status updates
• Assisted customers with inquiries and complaint resolution
Company industry:
Call Centers & Customer Care Outsourcing

Inventory Controller / E-Commerce Executive

September 2020 - July 2026

The Baby Boutique LLC,

Dubai, United Arab Emirates

September 2020 - July 2026

• Managed inventory operations, stock reconciliation, and variance analysis
• Prepared daily, weekly, and monthly reports using MS Excel
• Coordinated e-commerce operations on Amazon and Noon platforms
• Updated product listings and maintained inventory records
• Processed and prepared customer orders for dispatch and pickup
Company industry:
Internet & E-commerce

customer service team leader

April 2018 - January 2020

Incredible visibility

Kerala, India

April 2018 - January 2020

Company industry:
Textile & Apparel Production
Job role:
Customer Service and Call Center

Subject Matter Expert (SME)

January 2018 - January 2020

Incredible Visibility,

Kerala, India •Hybrid

January 2018 - January 2020

• Supported daily operational activities and customer interaction handling
• Maintained records and prepared performance reports
• Conducted quality checks and monitored workflow efficiency
• Coordinated with team members to improve operational performance
Company industry:
Software Development

Order Specialist

January 2013 - December 2017

Millennium Infologics,

Cochin, India

January 2013 - December 2017

• Processed and managed high-volume customer orders using Macola
• Coordinated with courier partners including DHL, FedEx, UPS, and USPS
• Maintained billing, shipping, and order documentation
• Generated daily, weekly, and monthly operational reports using MS Excel
• Ensured smooth coordination between departments for order fulfillment
Company industry:
IT Services

Call Center Executive / Office Assistant

January 2011 - January 2013

First Source Solutions,

Cochin, India

January 2011 - January 2013

• Assisted with customer service and office administrative tasks
• Maintained records and updated customer information accurately
• Supported documentation and reporting activities
• Ensured proper filing and coordination of service requests
Company industry:
Call Centers & Customer Care Outsourcing

Education

University of Kerala

May 2005

May 2005

Bachelor's degree, Botany

India

GPA (percentage): 50%

GPA (percentage): 50%

Kerala University

January 2005

January 2005

Bachelor's degree, Botany

India

Skills

Typing Skills

Expert

Customer Care

Expert

Microsoft Word

Expert

Process Excellence

Expert

Microsoft Excel

Expert

Microsoft Excel, English Typing speed 40w/m, MS office.

Expert

supply chain management

Intermediate

logistics

Intermediate

operation

Intermediate

CUSTOMER SERVICE

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

INVENTORY MANAGEMENT

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT OFFICE

Intermediate

OFFICE ADMINISTRATION

Intermediate

OFFICE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RECORD KEEPING

Intermediate

REPORT WRITING

Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Beginner