Store Manager
HP ITWORLD
Total years of experience :20 years, 3 Months
Full store operation
• Price updating and labeling survey
• Action plans for Liquidating the ageing stock and reducing shrinkage
• Escalation of the instructions and actions plans to the staff that has to be implemented immediately to the staff received through mail by HO
• Implementation of weekly leaflet offers
• Providing optimum display of products. as per our assortment categories wise
• Maintains store shelves by observing displays of company products
• Training the new staff
• Acknowledging the information to staff on the arrival products
• Maintaining the staff roaster, allocation of the staff as per the CO. requirement
• Facing (All skus are in proper facing)
• Maintaining section shelves by observing displays of all products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.
• Taking care of all the shelves are clean and tidy
• Enhances merchandising and organization reputation by accepting ownership by trying different ideas of displays
• All weekly leaflet offer and FM(Fast Moving ) skus are available
• Taking care of all major stock replenishments
• All Sku are with the security to avoid shrinkage
• Ensuring prices are updated • Ensure the shelves POPs and display sku and area is clean and tidy
• Ensure OS & Empty Shelves are replenished & Ordered • Planogram compliance
• Ensure all SKU are in proper facing • All SKU are with security(to avoid staff pilferage, customer pilferage)
• Ensure labeling survey is performed as per the schedule to (avoid margin loss) • Ensure optimum product display
• Ensure there are no shelf label missing
• Brief action plans of decote clearance
• Ensure weekly leaflet offers are highlighted as per the HO instruction
• Ensure Basket promotion sku full and highlighted
• Ensure DSR is updated daily and briefed to the sales staff As per the hierarchy and focus on week productivity area to achieve the given monthly budget • L2L SKU availability (specially Promotional SKU)
• Ensure LT are regularly followed and implemented • Ensuring that department team are providing excellent customer service on the sales floor
• Ensure warehouse is clean and no trolley and pallets are in the way • Ensure all return, damage and expiry SKU are not mixed and kept separately
• Ensure Shrinkage is controlled and reduced (physical & administrative)
• Ensure all SKU are arranged in organized category wise to avoid discrepancy during inventory
• Daily check of inward and out register with security • Ensure after sales SKUS are returned to selling area or return area
• All damage and return SKU are removed kept in return area
• Product & Soft skill training(customer service, after sales, refund and exchange policy etc..) • Ensure ageing stock is cleared, briefed & highlighted
• Ensure all staff are aware of SOP( refund and exchange policy)
• Store visit as per the belt plan • Daily DSR update
• OS Replenishment report • Escalation of offers and incentive to promoters
• Allocation of promoters • Training
• Maintaining the counter share of display • Closely working with ASM
• Maintain the Visual merchandising • Grooming standard report
• Preparing Roasters • Ensure Promotional display and highlighted are implemented as per the compliance
• Staff Grooming • Price Updating
• Maintain the VM
• Ensure daily check list is updated religiously • Follow up with the pending delivery
• Ensure All accessories hooks are refilled as per the planogram compliance • Brief DSR to the sales staff according hierarchy
• Help sales staff in closing sales • Ensuring that department team are providing excellent customer service on the sales floor
• Ensure ageing SKU are cleared • Training staff on new arrival & Selling skills
• All Promotional & Leaflet SKU are highlighted • Update OS and MSL report
• Ensure optimal display • Ensure all accessories are with security tag(EAS) *HV SKUS
• Staff Groooming
• Customer Service • Product training
• Stock Management • Aftersales