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Abdul latheef Nadukandy, Vice President – After Sales Service

Abdul latheef Nadukandy

Vice President – After Sales Service·Shaker Group (LG Air Conditioners)

Saudi Arabia

Bachelor's degree, Electronic And Information Engineering

Work experience

Total years of experience: 39 years, 5 months

Vice President – After Sales Service

January 2023 - Present

Shaker Group (LG Air Conditioners)

Riyadh, Saudi Arabia

January 2023 - Present

• Drive continuous improvement using KPI dashboards, customer
feedback and root-cause analysis
Company industry:
Retail & Wholesale

Director, Planning, Products and Service

May 2019 - Present

UNITED YOUSEF M NAGHI CO LTD (LG ELECTRONICS)

Jeddah, Saudi Arabia

I found this job using Bayt.com

May 2019 - Present

Director, Products, Planning and Service (LG)

Supply Chain Management, Product and Key Channel Sales, After Sales Service
Company industry:
Retail & Wholesale
Job role:
Management

Service Director – LG Electronics (HA & HE Division)

January 2021 - January 2023

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2021 - January 2023

• National responsibility for service strategy, performance, cost control
and customer satisfaction Improved KPIs and operational Strengthened
Company industry:
Retail & Wholesale

General Manager – Products & Service

January 2019 - January 2021

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2019 - January 2021

• Managed stock levels, optimized inventory and reduced dead stock
Company industry:
Retail & Wholesale

General Manager - Planning

January 2018 - April 2019

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 2018 - April 2019

General Manager Planning
It is my 24th Year working with United Yousef M Naghi Co. Ltd (LG Electronics) and currently handling Planning Division (Core management division for Budget, PL, strategy and operation) after successfully handling Logistic Division, After Sales Service and Business Development.
Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

General Manager – Planning & Logistics (EDDY Division)

January 2014 - January 2019

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2014 - January 2019

• Optimized distribution network, improved delivery efficiency and
inventory accuracy
Company industry:
Retail & Wholesale

General Manager - Planning and Logestics

November 2013 - January 2018

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

November 2013 - January 2018

Manage 150Ksq mt warehouse space with inventory accuracy with minimum variance
Import / Export management
Distribution management
Training and WMS implementation
Proper stock allocation and customer deliveries
Cost savings exercise
Company industry:
Retail & Wholesale
Job role:
Management

Planning & Operations Manager

January 2012 - January 2014

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2012 - January 2014

• Improved internal control and department coordination
Company industry:
Retail & Wholesale

PLANNING MANAGER - OPERATION

May 2012 - November 2013

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

May 2012 - November 2013

Planning Manager - Operation- United Yousef M Naghi Co Ltd, (LG Electronics), Saudi Arabia
MAY 2012 TILL DATE

Company Profile (United Yousef M Naghi - LG Electronics) - United Yousef M Naghi Co. Ltd is a part of Naghi Group of Companies that has diverse interests in the field of Electronics (LG Electronics), Automotive from luxury cars to commercial vehicles and Buses (Rolls Roys, BMW, Hyundai, TATA), Hajj Transportation (Hafil), FMCE, Catering and Restaurant operations, Retail outlets, and General Trading. United Naghi is the sole distributor of LG Electronics (Home Appliances and Electronics) in Saudi Arabia.

The company operates with an annual turnover of more than SR one Billion + thru its chain of 30 + retail stores, 200+ wholesale dealers and Key Accounts across the kingdom, the head office is based in Jeddah with regional offices in Riyadh, Khobar and area offices across all Saudi Arabias major cities, the company has a total work force of 1000+ employees working in various departments.

Responsibilities Include:
• Over all functioning of the company with operational feasibility.
• Future business expansion.
• Performance of individual departments, which includes - Sales, Marketing, Procurement, Warehousing, Logistics and Service.
• Formulation of organizational strategies, marketing and sales plans, along with their execution.
• Mapping business requirements & developing new business.
• Handling the brands represented in Saudi Arabia to meet the targets set by the principal companies.
• Working towards retaining and building the image of brands represented in Saudi Arabia.
• Monthly update to Executive Vice President on the functioning and status of the company.
Company industry:
Retail & Wholesale
Job role:
Management

BD MANAGER

January 2010 - April 2012

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 2010 - April 2012

BD MANAGER, UNITED YM NAGHI CO. LTD (LG Electronics), 2010 Aug- To date

Key Duties: Build division for Chiller business within the department for sales, marketing and service.
Locate targeting customers and create network, negotiate with supplier and position the product properly in the market, prepare budget and forecast future business
Company industry:
Retail & Wholesale
Job role:
Management

Business Development Manager – Commercial AC & Chillers

January 2010 - January 2012

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2010 - January 2012

• Created new revenue streams
Company industry:
Retail & Wholesale

PLANNING MANAGER,

January 2008 - January 2010

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 2008 - January 2010

PLANNING MANAGER, UNITED YM NAGHI (LG Electronics), 2008 - 2010

Key Duties: Plan budget and sales target of each region, focus and monitor sales growth and decline with regional managers, key account manager and retail managers, evaluate KPI, set retailer budget allocation, review retailers contract, yearend bonus review with finance, make and implement policies, Monitor marketing activities, arrange dealer conference, monthly RSM conference, develop & improve IT support.

• Deep insight in KSA Electronics market and sales variation factors
• Ability to control regional, retailer level planning and controlling
• Keynote program on sales plan and marketing success
• High level organizing capability being controlled various divisions in all over Saudi Arabia
Company industry:
Retail & Wholesale
Job role:
Management

National Service Manager / Planning Manager

January 2004 - January 2010

United Yousef M. Naghi Co. Ltd

Jeddah, Saudi Arabia

January 2004 - January 2010

• Established and launched 13+ new service centers
Company industry:
Retail & Wholesale

NATIONAL SERVICE MANAGER,

January 2004 - January 2008

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 2004 - January 2008

NATIONAL SERVICE MANAGER, UNITED YM NAGHI (LG Electronics), 2004 - 2008

Key Duties: Run kingdom wide centers offering high standard of services, develop innovative methods, handle more than 200 employees, prepare Budget and present service reports to the board directors.

• Successfully implemented Customer Information Center
• TDR award winner for three consecutive years from overseas
• Been selected in 2005 as the Best Service Manager in the Middle East
• Organized and established more than 13 service centers in Saudi Arabia
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

ASSISTANT MANAGER,

January 2000 - January 2004

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 2000 - January 2004

ASSISTANT MANAGER, UNITED YM NAGHI (LG Electronics), 2000 - 2004

Key Duties: Be active to build and maintain the Jeddah Service Center; Organize Structures, Prepare Service Centers project reports to present to the board of directors

• Proven ability to lead the service center in error less and professional way
• Supervised the department to a professional service team and achieved best service center image in the minds of customers that helped the brand to grow in its market place

OTHER PROFESSINAL EXPERIENCE IN BRIEF
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Assistant Service Manager

January 1995 - January 2004

United Yousef M. Naghi

Jeddah, Saudi Arabia

January 1995 - January 2004

Company industry:
Retail & Wholesale

SERVICE IN CHARGE

January 1995 - January 2000

UNITED YOUSEF M NAGHI CO. LTD (LG Electronics)

Jeddah, Saudi Arabia

January 1995 - January 2000

SERVICE IN CHARGE, UNITED YM NAGHI (LG), 1995 - 2000
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

SERVICE IN CHARGE

January 1993 - January 1995

SUTRAK KSA

Jeddah, Saudi Arabia

January 1993 - January 1995

SERVICE IN CHARGE, SUTRAK KSA, 1993 - 1995
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

SERVICE ENGINEER

January 1991 - January 1993

ONIDA (INDIA)

Chennai, India

January 1991 - January 1993

SERVICE ENGINEER, ONIDA (INDIA), 1991 - 1993
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Service Engineer

January 1991 - January 1993

Onida

Kerala, India

January 1991 - January 1993

Company industry:
Consumer Electronics

SERVICE ENGINEER

January 1989 - January 1991

TOSHIBA (KUWAIT)

Al Kuwait, Kuwait

January 1989 - January 1991

SERVICE ENGINEER, TOSHIBA (KUWAIT), 1989 - 1991
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Service Engineer

January 1989 - January 1991

Toshiba,

Al Fahahil, Kuwait

January 1989 - January 1991

Company industry:
Industrial Production

SERVICE ENGINEER

January 1987 - January 1989

TELSTAR (INDIA)

Chennai, India

January 1987 - January 1989

SERVICE ENGINEER, TELSTAR (INDIA), 1987 - 1989


More about myself
Interest & merits

• Internet browsing and use of latest technologies and software
• Reading to focus learn more and seeking knowledge
• Able to gather information and conduct environmental analyses
Company industry:
Manufacturing
Job role:
Engineering

Education

Computron

January 1989

January 1989

Bachelor's degree, Electronic And Information Engineering

India

Industrial Training Institute

January 1987

January 1987

Diploma, Electronics and Communicaitons

India

Diploma in Television Technologies 1989 • India

ITI

January 1987

January 1987

Bachelor's degree, Electrical And Electronics Engineering

India

Skills

Lead Management
Expert
Lead Management
Expert
Sales Growth
Expert
Sales Growth
Expert
Management Planning
Expert
Management Planning
Expert
Customer Service
Expert
Customer Service
Expert
ACCOUNT MANAGER
Expert
ACCOUNT MANAGER
Expert
AWARD
Expert
AWARD
Expert
BUDGET
Expert
BUDGET
Expert
ENGINEER
ENGINEER
FOCUS
Expert
FOCUS
Expert
FOR SALES
Expert
FOR SALES
Expert
ITS
Expert
ITS
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
SERVICE CENTER
Expert
SERVICE CENTER
Expert
Lead Management
Expert
Lead Management
Expert
Sales Growth
Expert
Sales Growth
Expert
Management Planning
Expert
Management Planning
Expert
Customer Service
Expert
Customer Service
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ELECTRICAL EQUIPMENT
Intermediate
ELECTRICAL EQUIPMENT
Intermediate
ELECTRONICS
Intermediate
ELECTRONICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Intermediate
Arabic
Beginner

Training and Certifications

Certifications
TDR
LGEME
Jan 2007 - Jan 2007