Abdulmajeed Aljohar

• Collaborated with sales teams to understand customer requirements and provide tailored technical solutions
during the pre-sales process.
• Delivered engaging product demonstrations and technical presentations to prospects.
• Developed and presented customized Proofs of Concept (PoCs) to address client-specific needs and validate
technical feasibility.
• Created compelling proposal documents, RFIs, and RFP responses that aligned with client objectives and
product capabilities.
• Worked closely with product and engineering teams to communicate customer feedback and influence
roadmap priorities.

• Engaged in NCA compliance program to manage, identify, and articulate real risks, as well as helping
design effective controls to mitigate them by conducting the following:
• Initiated daily meetings with project stakeholders to analyze department posture
• Prepared compliance dashboard to highlight clients compliance status
• Highlighted observations based on the evidence received and department posture
• Completed replication of report from the NCA compliance assessment
• Engaged in Cybersecurity and ITGC Audit engagement with a reputable client while conducting the
following activities:
• Initiated daily meetings with project stakeholders to analyze department posture
• Prepared audit program and inserted ISO27001 controls based on the project scope
• Evaluating the organizations IT risks and vulnerabilities to identify areas that may require improvement.
• Conducted an IT risk assessment to highlight weaknesses and outline findings
• Preparing audit reports that outline findings, risks, and recommendations for management and stakeholders.

• Participated in a crisis management engagement as part of the delivery team:
• Raised maturity level for 20 companies using client guidance booklet based on ISO22361
• Developed a questionnaire assessment using a tool with recommended ratings
• Meeting deadlines and proactively communicating with project team members to finalize proposals
• Contributed to a business continuity management engagement and conducted the following:
• Conducted BIA to understand the impact of these disruptions on the business, determine which business
functions are critical, and establish priorities for recovery.
• Participated in a cloud security engagement as a PMO with a focus on penetration testing workstream:
• Drafted kick-off meeting, weekly summary, minutes of meetings and project plan to execute project deliverables

• Assisted with the deployment of hardware and software to 750+ users including the installation, configuration,
and testing
• Performed asset management activities procurement, receipt, inventory, tracking, distribution in accordance
with firm policy
• Provide desktop support for all users by phone, remote control or in person as needed to minimize downtime
• Created user accounts, edited user account information, reset user passwords and removed access to the
network utilizing active directory
• Resolved ticket metrics using ticketing software named ServiceNow & passed on necessary tasks to
technicians when required

• Created user accounts, edited user account information, reset user passwords and removed access to the
network utilizing active directory
• Resolved ticket metrics using ticketing software named Manage Engine & passed on necessary tasks to
technicians when required
• Identify user issues, diagnosing problems and delivering workable solutions via phone, ticketing email system or
desk
• Troubleshoot corporate issues remotely using Any Desk & Team Viewer
• Provided L1 Technical Support for 500+ users in maintenance and troubleshooting of desktop computers,
printers, telephones, and other devices.