Senior Engineer
HCL Infosystems MEA
Total years of experience :11 years, 9 Months
• Presently working with HCL Infosystems MEA as a Senior Engineer from July 2009
Responsibilities.
* I am covering the whole of Abu-Dhabi region.
* Installation and configuring various desktops and laptops.
* Supporting after sales service for all desktop and laptops.
* Installation of servers and configuring it as per the customer requirement.
* Preparing required image for new desktop and laptops as per the customer requirements.
* Giving L1 support for Samsung printers which were installed at various locations throughout Abu-Dhabi.
* Documenting all the calls logged and for new installation.
* Follow-up with the vendors for materials.
* Giving support for Xerox MFD which is part of Manage Print Services.
* Keeping the inventory up to date.
* Administrative work for the office in Abu-Dhabi.
* Follow ups for the payments.
• Worked with NTS Group, Abu Dhabi. as a Service Engineer from March 2005 - Nov 2007
Responsibilities.
* I am covering the whole of Abu-Dhabi region.
* Installation and configuring various desktops and laptops.
* Supporting after sales service for all desktop and laptops.
* Installation of servers and configuring it as per the customer requirement.
* Preparing required image for new desktop and laptops as per the customer requirements.
* Giving L1 support for printers which were installed at various locations throughout Abu-Dhabi.
* Documenting all the calls logged and for new installation.
* Follow-up with the vendors for materials.
* Keeping the inventory up to date.
* Maintaining all the AMC related sites.
* Follow ups for the payments.
• Worked with Safal Computer Systems, Chennai-India as Network & Hardware Engineer From April 2001 to December 2004.
Responsibilities.
* Installation and configuring various desktops and laptops.
* Installation of modem to work with the dial up connection to access internet.
* Installation of servers and configuring it as per the customer requirement.
* Installation of windows OS, MS office.
* Troubleshooting of OS and application.
* Troubleshooting of various hardware's.
* Documenting all the calls logged and for new installation.
* Lying of RJ 45 cables with information outlet.
* Preventive maintenance of dot metrics printers.
Knowledge and expertise:
* Installation, configuration and troubleshooting of various application software & Desktop Operating systems
* System fine tuning and performance monitoring, troubleshooting devices and system problems.
* Familiar with various Hardware products like HP, FUJITSU SIEMENS, ACER, EPSON and SAMSUNG.
* Wireless Network Installation, Configuration and Troubleshooting.
* Establishing ISDN, DSL Internet connection to customers.
* Network maintenance includes setting up of network components such as Routers, Switches and Modems.
* Administration of LAN Architecture related to the customer site
* Managing Users, Groups and Computer Accounts on the Domain with the High Security.
* Assigning permissions to the user to access the Shared data resources across the Network.
* Ensuring optimal availability of Network Performance through analysis of alerts and corrective actions.
* Monitoring System performances and preparing reports.
* Quarterly audit reports for server hardening.
* Managing team members to implement and maintain the hardware/software setups.
* Troubleshoot system, network and security issues at customer locations
* Responsible for the specific customer accounts allocated with.
* Scheduling backup and recovering as and when required.
* Provide technical suggestions and guidance to the Customer
* Giving online support to the end user at customer site.
* Regular Customer Reviews and Vendor Reviews.
* Submission of Monthly Reports to Manager.
* Able to work independently or in a team involving the latest in information technologies with very strong troubleshooting abilities.
* Installed and configured Windows OS, Maintaining network security and reliability.
* Regular check-up for security and system related patches.
* Software and Hardware inventory
Curriculum Project: Project Title: Design and Construction of Earth Leakage Monitor.
Duration: 45 days
Description: Our project envisages design fabrication and testing of low cost Electrical
Monitor to sense the Earth Leakage and Initiate trip signal to the intended local circuit Breaker / Machine Contractor.
Software's & Platforms worked on
Network
• Bachelor of Electrical and Electronics Engineering (BE) (1996 - 2000) Adhiparasakthi Engineering College, Madras University, Tamil Nadu, India. Passed in FIRST CLASS