IT Specialist
Media Phone Plus
Total years of experience :7 years, 2 Months
• Managed Data centre operation including maintenance and configuration of reliable computer systems, network servers (IBM and Lenovo) and virtualisation.
• Assume full ownership for assigned projects from inception through delivery to improve overall competence of infrastructure.
• Worked with cross-functional teams to determine project scope, cost estimates, resource requirements and schedules.
• Install and upgrade computer components and software, manage virtual servers and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and assessing issue impact.
• Provided documentation and technical specifications to IT staff for planning and implementing upgrades of IT infrastructure.
• Performed or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and fail over procedures.
• Plan, manage and automate entire Physical and Virtual Compute Infrastructure and analyse network data to determine inefficiencies and problems.
• Meet management team to assess and define system requirements for planning and implementing upgrade of infrastructure.
• Plan and implement backup operations and Disaster Recovery for data protection and fail over procedures.
• Design and implement migration of mailing system Exchange on premise to Exchange Online (O365) and administration of user mailboxes provisioning, groups creations, mail flow and spam filtration.
• Oversee use and control of the Systems Center Configuration Manager (SCCM) for a business and maintain the security of all devices across a network operating on different operating systems.
• Supervised the development, installation, configuration and administration of Active Directory environment.
• Provide training to the support team on new systems, protocols, and best practices and keep abreast of the latest advancements in technology, protocols, and best practices.
• Lead desktop and help desk support efforts and ensure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions.
• Ensure implementation of agreed architecture and infrastructure and identify company needs to define system specifications.
• Capitalise on technical skills in implementing solutions to new infrastructure requests and establish new IT infrastructure using latest infrastructure technologies and trends.
• Manage and Maintaining of ERP system for the Organisation (System Configuration, User management, Integration, Vendor liaison, Reporting & Analytics and Compliance & Regulatory).
