Human Resources Administrative Coordinator -Rewards & Organizational Development Section.
DHAMAN Health Assurance Hospitals Company
Total years of experience :9 years, 3 Months
1.Perform administrative duties responsible for the daily HR duties of the company.
2.Prepare and distribute various documents such as: letters, memos, correspondences, agendas, notes, minutes of meetings, etc.
3.Develop and update job descriptions for all job positions in line with the approved organizational structure for both corporate offices and health zones (hospitals and primary healthcare).
4.Collaborate with the recruitment team by reviewing the job offer studies to ensure consistency with approved salary scale & internal benchmark, grading, allowances, and benefit structure.
5.Prepare & follow up with the line managers on the probation assessment forms and confirmations for the newly hired employees.
6.Handling all the transfer processes for the employees, ensuring they are in line with the manpower planning and budget, and implementing them in the Oracle system.
7.Administrate the performance improvement plan (PIP) by working with the employee's managers & HR Business partners, include setting the timeframe for the process, explain the process to the line manager, making sure that form is addressing the required gap in skills, attitude, or competencies, follow up with the line manager till the case is closed.
8.Performing updates and changes related to organization chart on the Oracle system upon request in terms of changing department, section, or reporting lines.
9.Participate in reviewing ad hoc requests for promotions, salary increases and adjustments.
10.Administer employee recognition and reward programs to enhance employee performance and motivation.
I worked as an assistant Manager in WE CARE MEDICAL & HEALTHCARE Management Company.
Duties:
1.Schedule and coordinate meetings.
2.Conduct employee performance reviews.
3.Develop good customer relationships.
4.Participate in recruitment and dismissal processes.
5.Smooth out problems within the workplace.
6.Address employee and customer concerns.
7.Develop strategies for better workplace efficiency and goal achievement.
8.Email and phone correspondence.
9.Liaise between managers, customers and employees.
10.Monitor spending patterns and budget.
11.HR Tasks / Recruitment / Interviews
I worked in the Medical Insurance section as Re-imbursment and Direct Billing Medical Claims Officer for 3 months Part time In warba Insurance Company.
Duties : examining and resolving medical claims; documenting actions; maintaining quality customer services
2.will review the claims submitted to ensure that they are valid. 3.collects the necessary documents for claims assessment. 4.The Claims Officer helps to settle all claims matters accurately and fairly based on company’s guidelines. 5. also handles inquiries on insurance coverage and claims.
1.Serves customers by providing product and service information and resolving product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
2.Oversee Billings and Payments of the customers.
3.Training new employees by giving them full Information about the system, policies, rules, inquiries of customers, products &services and evaluation system.
4.Monitor employee performance, learning Level and Evaluations.
Handling customers Inquiries for all kind of insurance
• Medical & Life Insurance (Afya Retiree Poject, Kuwait Petroleum Company, Globmed, Equate Petrochemical company, Misk)
• Travel insurance
• Motor insurance
-Monitoring and evaluating agent performance, providing learning or coaching opportunities.
-Preparing reports (daily, weekly) for analyzing data by using excel features and V-Look up, including qualitative and quantitative reporting to assist management to determine customer serivce goals.
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
-Utilizing software, databases, scripts, and tools appropriately. Used USD System, Ticketing System and Medical System Called Med-next, CRM software
-Making sales or recommendations for products or services that may better suit client needs.
-Explain products or services and prices, and answer questions of the customers in order to persuade potential customers to purchase a product or service.
-Obtain customer information such as name, address, and payment method, and enter orders into computers.
-Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
HUMAN RESOURCES management
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