Team Lead
eCentric Solutions Pvt Ltd
Total years of experience :6 years, 9 Months
Worked with PMU (Project Management Unit) including:
• Developing project schedules, reviewing project plan to determine time requirements and allotment of available resources to various phases of the project.
• Proactively monitoring services and responding to alerts raised by customers and systems and also ensuring the availability and performance of applications to users.
• Interaction with various teams and documenting the issues, its effects and updating the management with the possible outcomes and status.
• Looking after support portal, investigating and analysing incidents through to root cause and fix.
• Establishes and maintains contacts with internal and external stakeholders to provide information for the support of the project.
• Conducts trainings & training team members and conducting periodic project progress review meetings to ensure specified time and cost parameters are being met.
eOffice Services:
Product: The eOffice product is a standard reusable one amenable for replication across governments and local bodies. When implemented across the Government departments, the eOffice is expected to usher a 'A Single Collaborative Workspace for the Government'.
The product has been designed with the aim of:
Establishing a paperless environment in government offices
Transforming the existing manual, paper-driven processes into electronic workflow
Standardise on a Single product across the Government
Establish a Single Authoritative Government Directory
Develop on an Open Architecture Framework for scalability
Requests for implementation of eOffice Product at their departments have to follow series of steps starting from online registration, providing data, calculating eligibility and all other necessary steps at admin end.
Project implemented at- Central and State government departments.
Role- Team Lead
Technologies Used- Core Java, Wicket, Apache Tomcat, Eclipse, Edit Plus, Hibernate, PostgreSQL
We have provided support, maintenance and development for various applications through PCIT (Pre-Clinical IT) and CTS (Clinical Trials Supplies) Application support team. In this assignment I have been part of the support and development team for applications like RAMOS (Registration and Medication Ordering System), EAP (External Alliance Portal), PCD (Pre-Clinical Development Dashboard).
RAMOS (Registration and Medication Ordering System):
RAMOS is a clinical trials management and monitoring tool. It allows GSK staff to monitor study enrollment, supplies and stock levels. It allows investigators to record patient events and order certain types of drug supply. This system is required 24 hours a day, seven days a week. The main functionality of this system is to randomize patients, and assign investigational medication to these patients. Other functionality includes sending data to eTrack, providing patient data over the intranet and allowing, monitoring and shutdown of enrollment for clinical trials.
Project implemented at: Glaxo & Smithkline (GSK)
Role: Support Analyst
External Alliance Portal:
External Alliance Portal (EAP) is a web based application that allows the sharing of confidential data between GSK and its external partners. The EAP allows for multiple Collaboration Workspaces each with their own administrators and users. Each collaboration workspace is an area where specified users can share information. Through this portal administrators can restrict their members by selecting the required privileges.
Project implemented at: Glaxo & Smithkline (GSK)
Role: Support Analyst
Pre-Clinical Dashboard:
Pre-Clinical Development (PCD) dash board is one of the workspace in the GSK home page. It consists of 6 port lets which will give the detailed analysis on the medical studies and their phases by showing them in graphical charts. Six port lets are having six different type of reports, through this user can get the required content. These port lets are having the SVG graphical charts to display the information like project duration and its stage finally still how many stages are there to complete and it can display the estimated time to reach a specific stage.
Project implemented at: Glaxo & Smithkline (GSK)
Role: Support Analyst
Technologies Used - SQL, Core Java, Apache Tomcat, Hibernate, Eclipse, Remedy, Edit Plus
Additional Roles & Responsibilities:
• Handling Escalations from the team, Internal/External Customer and deciding the best course of action judiciously.
• Monthly service review meeting with the GSK service owners for the application managed services provided.
• Documentation as required for application as per the iQMS and FDA regulations.
• Trained in Incident, request and Problem management as per the service level agreement.
• Root cause identification and providing workaround and bug fixing the application code.
• Database migration, import of database from Production server to development server/test server.
• Organizing the Net meeting, Bridge call, conference calls and remote connections to onsite machines.
• Understanding the customer business and interacting regularly with global team members, cross-functional I/T, and business users to understand customer needs.
• Trained in ITIL (Information Technology Infrastructure Library)
• Generation of various reports for MSR (Monthly service review), Weekly calls.
Have completed my Master of Technology (MTech) in Computer Science with an aggregate of 74.75.