Abdul Muqsit Gour

Handling large sum of customers on daily basis, assisting team with all sort of queries and escalations.
Led startup and grand opening of multiple new consumer products.
Constantly exceeding sales and revenue goals.
Conducted ‘Brainstorming Sessions’ for substantial improvement in customer experience index.
Implemented retention strategies for minimizing customer churn rate.
Prepared sales action plan, weekly and monthly revenue statistical reports which helped management estimate rollout outcome.
Excelled in building and motivating team. Developed many entry-level associates to advanced positions and quickly became one of the primary trainers in the store.
Controlling and overseeing inventory by forecasting stock requirements and ordering stock.
Directed team of 15-20 employees and acting as managers delegate.
Practicing Business Continuity, loss control and Safety guidelines.
Attending weekly strategy meetings and cascading updates to the team.
Following the latest industry developments and stay up-to-date on corporate competitors.
To possess a strong understanding of products and competition in the industry and positioning.
Providing trustworthy feedback and after-sales support.
Identifying and developing new sales lead.
Contacting potential clients via cold calling, email etc. to establish rapport and set up meetings for achieving business sales target.
Contributing towards maximum profitability by motivating staff.
Completing store administration and ensuring compliance with policies and procedures.
Maintaining outstanding store condition and visual merchandising standards.
To be a shining example of well behavior and high performance.

Welcoming customers and assisting with all the queries.
Investigating customer's problems and find solutions.
Keep abreast of new company products and services, providing a 360° overview of all the products and company process to enhance the customer satisfaction.
Isolate and identify areas of improvement.
Work with management on customer service initiatives.
Providing WOW experience to the customers in sales and service cycle.
Recognized for key role in elevating stores customer’s satisfaction index.
Interpreted consumer behavior to enhance retail psychology development.
Achieving and exceeding sales target.
Focusing on up-sell and cross-sell sales yielding high revenue profits.
Delivered unmatched customer experience.

Meeting (IR) Independent retailers and expanding business relations.
Prospect for potential new clients and turn it into increased business.
Tailoring customer service strategies which helped employees exceeding sales targets.
Gaining long term service commitments from assigned accounts.
Building relations with key account holders by executing sales and account receivables based on market demand.
Initiated bespoke sales strategies.
Collaborated with client’s marketing team to develop effective sales strategies.
Worked closely with clients to manage inventory levels and develop structural return and restocking program.
Focusing on growing and developing existing clients, together with generating new business.
Communicating with high-profile VIP customers on personal basis
Analyzing customer transactions, correcting records and adjusting errors.
Dealing with customer enquiries by email, social media and in person to get information from clients.
Hiring, training, and retaining employees.
Collaborate with marketing and sales teams to ensure that requirements are met.
Maintain relationships with current clients and identify new prospects within the assigned area.
Arrange and participate in internal and external client debriefs.
Attending industry functions, such as association events, handset launch and conferences.
Ensure all team members represent the company in the best light.

Acted as the key interface between the customer and all relevant divisions.
Going the extra mile to make customers and potential customers feel valued.
Investigated and resolved customer complaints.
Partnered with sales representatives to surpass customer service expectations and goals.
Handled difficult, irate customers and maintained relationships
Commended for providing outstanding customer care through friendly greeting, timely assistance, and successful conflict mediation.
Worked closely with the account and sales professionals to ensure customer satisfaction
Ensured that the correct products and services are delivered to customers in a timely manner.