Lead F&A
Emirates Management & Debt Collection LLC
Total years of experience :12 years, 4 Months
Managing Operations for 4 Major Banks and successful collections & recoveries for the bank portfolios.
Leading a team size of over 12 Collection Officers including performance appraisals, KPI review, performing interviews for the company recruitment.
Company monthly and quarterly performance and Audit Management.
Involved in the Business Development project for EMDC to enhance company performance and get new business for the company. Have prepared details development plan and shared with management.
Performing month end close and MIS reporting for all bank portfolios.
Leading the recruitment process for the company
CAPGEMINI, Bangalore (December 2010 till date)
Role: Team Manager -F&A (Operations)
Leading a team of 50 members and heading the accounts payable process for a UK based client. Handling the Invoice processing & Payments team.
Responsibilities:
• Ownership of the AP processes & Credit Controls process reporting to the Service Delivery Manager.
• Undertake ongoing Appraisals & Performance Development, Facilitate an environment where developing skills and behaviors are seen as fundamental to team success.
• Responsibilities also include handling the Operations of the Accounts Payable processes which involves daily operations review of the sub processes in the Accounts payable, weekly review calls with the client, Monthly Measurements review with the client and handling any queries from the client with respect to the operations of the Accounts Payable process.
OUTSOURCE PARTNERS INTERNATIONAL, Bangalore (March 2010 till September 2010)
Role: Team Leader - EDI, F&A (Operations)
Leading a team of 25 members and heading the accounts payable process for a US based client. Have successfully transitioned the AP processes with a team of ten members from US and stabilized the same after bringing the operations back to Bangalore.
Responsibilities:
• Ownership of the AP processes and reporting to the Senior Manager Operations.
• Undertake ongoing Appraisals & Performance Development, Facilitate an environment where developing skills and behaviors are seen as fundamental to team success.
• Responsibilities also include handling the Operations of the Accounts Payable processes which involves daily operations review of the sub processes in the Accounts payable, weekly review calls with the client, Monthly Measurements review with the client and handling any queries from the client with respect to the operations of the Accounts Payable process.
IBM INDIA PVT LTD., Bangalore (May 2007 till March 2010)
IBM is a World class IT Company that offers end - to- end solutions to customers from hardware, software, services and consulting. IBM India has the largest global delivery teams across Infrastructure, Applications & Captive process outsourcing.
Role: Lead Internal Accounts - EDI Reconciliation Process
Complete responsibility for ensuring Invoice reconciliations for 10 different IBM Companies on a daily basis. I have the distinction of stringent adherence to one day TAT for troubleshooting fallouts in EDI/XML invoices.
Ongoing liaison with clients to receive & provide feedback and understand Business requirements / processes in ensuring smooth workflow.
Deliver adhoc MIS to senior management relating to Vendor invoice reconciliation.
Managing a team of 10 analysts while ensuring SLAs are met.
* Undertake ongoing Appraisals & Performance Development, Facilitate an environment where developing skills and behaviours are seen as fundamental to team success.
* Proactively develop the analysts, specify training requirements to match work process requirements and lead a development culture by example.
* Embed a culture of ambition, ownership and drive effective individual and team working to shared objectives.
* Conflict resolution while making sure that individual personal and development interests are fulfilled.
Work Process:
Electronic Data Interchange is a process wherein the invoices arrive at IBM VAN and placed in IBM's electronic mailboxes which are FTPd to the Endicott office. IBM opens the mailbox on a daily basis & receives the 810 documents, timestamps / translates and returns the 997 to the sender of the 810.
The 810 invoices are then prepared in an IDOC format which is generated by the SAP system. Reconciliation of both quantity & dollars takes place at the input & output of each step.
Responsibilities:
• Ownership of the Reconciliation process which involves tracking variants of invoices submitted by vendors through High end tools such as EDI, XML & Templar systems.
• Sourced the invoices into SAP through a Master vendor interface wherein fallouts and good invoices reconciliation is conducted.
• Responsible for further reconciliation at the SAP stage which involves validating SAP Dupe reports, Error out invoices report, Invoices (at the FET stage) awaiting approvals from the procurement team.
• For the invoices that resulted in Dupes, Errors the SAP system ensures that they are RTVd to the vendors. These are translated into DI counts & DI print letters updating the vendors.
If the SAP system does not RTV the fallouts for any particular reason, I oversaw manual generation of letters to the vendor explaining the reason for failure.
• The Count of good invoices which flow through the different stages of SAP is stored in CAPD (BDW data system) . I am also charged with reconciling this system as it forms a central data resource for subsequent audits.
• Addressed SOX audit issues to resolution. I have supported Team members in catering to monthly Records & Retention.
ACCENTURE SERVICES PVT. LTD, Bangalore (May 2004 to May 2007)
Role: Subject Matter Expert at Accenture India BPO. Leading 15 member team for a top global investment bank that provides Procurement and Accounts Payable services for UK & US geographies. Have wide knowledge about Accounts Payable in the ERP package SAP R/3.
• Offered my services as a Subject Matter Expert \[Accounts Payable\] and AP Trainer
• Having an end to end knowledge of the AP process.
• Preparing Factory Model and daily Dashboards for Client and Management for Operations Review
• Handling a team of 12 members in the Invoice Processing team.
• Doing quality review of the processed Invoices.
• Monitoring and Tracking of Block Report, Rejections of processed Invoices.
• Running various reports like Bucket Ledger report to track future dated invoices processed, rejections, Aged Invoices etc.
• Monitoring and tracking of SLA for all scanned images into SAP.
• Interacting with the client on issues related to Invoices and other areas of AP process in the weekly Operations Call.
• Handling escalations and queries from AP helpdesk, Reporting team, Payments Team, VMD team and Business Area and vendors.
• Performing knowledge transfer of the AP process to New Joiners and also handling their queries related to the process.
• Extensively involved in the BCP (Business Continuity Plan) tests and the shakedown testing for overall process improvement.
• Also leading the Non Compliance team and monitoring and tracking of the aged invoices and handling issues relating to non compliance for scanned invoices with the business area and vendors.
Transformation Role:
Transformation Role: 2005 in Accenture Germany GMBH
Traveled to Kronberg-Germany, for release 2 Accenture Procure to pay project - Accounts Payable.
• Study the work flow developed by the deployment team.
• Recommend any changes in the work flow and modify the scripts
• Create new scripts for US process that do not exist in the database
• Involve in the regression testing done with the Process Integration Test (PIT) Team.
• Daily reports were submitted to Bangalore Management Team.
• Involved in SRC which deals about system readiness before the new systems went live
• Trained new joiners about the new process as and when required
• Giving daily report status about production and team performance to Manager and Team Lead on a daily basis.
Completed 3 month Diploma in Tally 5.4 at IQ Solutions. Have good experience in SAP R3 ERP Software.
Completed 2 - year [DNIIT] Diploma in Computer Application from NIIT.
• Graduated in Commerce B.Com from Al-Ameen College of Arts, Science & Commerce, Bangalore April 1999
• Passed Higher School Certificate examination March 1996 St. Aloysious Pre University College, Bangalore
• Passed Secondary School Certificate examination April 1994 Quwath ul Islam High School, Bangalore COMPUTING KNOWLEDGE