Abdul Rafeek Thooppil

 Providing IT Technical Support for Eight Branches of Akbar travels of India Pvt Ltd.
 IATA & CRS Software support and troubleshooting. (Abacus, Galileo& Amadeus).
 Cyberoam firewall implementation and support
 Access point installation and configuring.
 CRM mail server data backup and monitoring.
 Nebero internet firewall monitoring and group policy implementation.
 MPLS / VPN Technical Support.
 Installation of Biometrics attendance system and Access control.
 Online via desktop and server support all over our Akbar branch.
 Setting up and configuring new laptops and desktops.
 Antivirus installation to all desktops and laptops.
 CCTV Camera and DVR Configuration and Installation.
 Support and maintain MS Server/Desktops and MS Exchange.
 Patching of network and phone.

Installation, Managing and Maintaining Windows Servers & clients. Provide system administration and troubleshoot hardware and software issues. Involved in broad range of installations implementations and trouble shooting for windows based networks and systems. Configured and maintained Exchange server and Active Directory, DNS &DHCP. Installing & Managing Routers & Switch & Access Point. Involved in various area of support, designing the layout of cable installations. Analyzed and resolved issues with connectivity, hardware, software and operating systems. Administer of a local area network containing a large number of hosts centralizing with active directory. Installation, Servicing and Maintaining & managing biometrics & daily attendance. Installation, Repairing, Servicing and Maintaining Extra Low Voltage equipment such as CCTV Cameras NVR, IP Cameras Surveillance

Maintaining the computers
Installing software and hardware
Trouble shooting of machines and network related issues
Provide technical support to users
Maintaining the windows 2003 and 2008 servers/clients
Managing web server
Taking backup and restore files by using SQL.

Installing Windows and Linux Operating Systems
Assembling, Servicing and TroubleShooting Desktops
Implementing peer to peer network
Implemented firewalls and Employees monitoring system
Assembling, Maintaining and troubleshooting of PC’s.
User Management (Creation, Modification, Deletion).
Maintaining and troubleshooting of PC’s.
Deploying and managing different software applications.
Update, Manage, and troubleshoot drivers.
Configuring, managing and troubleshooting Microsoft Environment
Installing Various Microsoft Operating Systems Like Windows 98, Windows XP Professional, Windows 2000, Windows2003, Window 2008, Windows 7