ABDUL RAHEEM RIHAM AHAMED

Responsibilities:
• Provided L1 and L2 support for Active Directory and Microsoft Entra ID environments.
• Managed user identities and authentication processes.
• Diagnosed and resolved authentication failures, directory synchronization issues, and Group Policy conflicts.
• Executed change management activities related to Active Directory, Group Policies, and Entra ID configurations.
• Implemented and maintained Group Policy Objects (GPOs) to support organizational security requirements.
• Assisted in deploying Conditional Access policies to strengthen compliance and access controls.
• Performed server patching and maintenance activities within Active Directory environments, including domain controllers.
• Supported software installation, user provisioning, and endpoint compliance initiatives.
• Maintained service quality by adhering to incident response and service-level agreement (SLA) requirements.

Impact:
• Supported large-scale enterprise identity infrastructure in a hybrid AD and cloud environment.
• Consistently delivered incident resolution within established SLA targets.
• Enhanced user productivity through timely resolution of authentication, access, and system-related issues.