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abdul rahman almaabadi, منسق عمليات شحنات الطائرات

abdul rahman almaabadi

منسق عمليات شحنات الطائرات·الشركة السعودية للخدمات الأرضية

Saudi Arabia

Diploma, ادارة عامة

Work experience

Total years of experience: 14 years, 6 months

منسق عمليات شحنات الطائرات

January 2019 - Present

الشركة السعودية للخدمات الأرضية

Jeddah, Saudi Arabia

January 2019 - Present

Company industry:
Aviation Support Services

Operations Coordinator

December 2018 - Present

Saudi Ground Services

Jeddah, Saudi Arabia

December 2018 - Present

+ Improved operational efficiency by 25% through workflow optimization and continuous.
operational enhancement initiatives.
+ Directed daily operational activites in high-pressure environments while ensuring service
continuity and compliance with operational standards.
+ Led cross-functional coordination to maintain operational performance, service quality, and
workflow efficiency.
+ Developed operational reports and performance analyses that supported decision-making
and continuous improvement efforts.
+ Managed workforce scheduling and operational execution to ensure achievement of
productivity and quality targets.
Contributed to operational stability by proactively identifying challenges and implementing
effective corrective actions.
Company industry:
Airlines

Customer Service Representative

June 2017 - May 2026

Saudi Ground Services

Jeddah, Saudi Arabia

June 2017 - May 2026

Increased customer satisfaction by 30% through improving customer support processes and
response efficiency.
+ Managed customer interactions professionally while resolving operational and passenger
service-related issues effectively.
+ Maintained accurate customer and operational records to support reporting accuracy and
workflow continuity.
+ Supported operational excellence through adherence to quality standards and service
procedures.
+ Contributed to improving customer experience in fast-paced operational environments.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Passenger Services Clerk

August 2016 - October 2016

Saudi Ground Services

Jeddah, Saudi Arabia

August 2016 - October 2016

+ Enhanced passenger processing efficiency by 20% through structured workflow
coordination and operational support.
+ Delivered high-quality passenger assistance and ensured smooth travel operations aligned
with operational schedules.
+ Coordinated effectively with operations teams to maintain service flow and operational
readiness.
+ Supported operational efficiency by managing passenger data accurately and resolving
service-related challenges prompt.
Company industry:
Airlines
Job role:
Customer Service and Call Center

اداري

October 2013 - May 2016

مجموعه بن لادن شركة رؤى المنفذة

Jeddah, Saudi Arabia

October 2013 - May 2016

Company industry:
Civil Engineering
Job role:
Management

Operations & Transportation Supervisor

January 2016 - January 2016

Saudi Environmental Protection Company

Dahaban, Saudi Arabia

January 2016 - January 2016

+ Reduced operational delays by 15% through proactive operational monitoring and process
improvement initiatives.
+ Supervised transportation and logistics operations while ensuring compliance with safety,
environmental, and operational standards.
+ Managed workforce coordination and resource allocation to optimize operational efficiency
and workflow continuity
+ Identified operational issues and implemented rapid solutions to minimize disruptions and
improve operational performance.
Company industry:
Safety & Environment

Administrative Officer

October 2013 - January 2016

Binladin Group

Jeddah, Saudi Arabia

October 2013 - January 2016

+ Improved administrative operational efficiency by 20% through process optimization and
structured reporting systems.
+ Coordinated dally administrative operations and supported cross-functional project activities.
+ Managed documentation, reporting, and workflow tracking to support operational
effectiveness and organizational objectives.
+ Contributed to improving internal administrative procedures and reducing routine operational
inefficiencies.
Company industry:
Construction & Building

منسق اداري

April 2012 - June 2013

مؤسسة اصدافي

Jeddah, Saudi Arabia

April 2012 - June 2013

Company industry:
Civil Engineering
Job role:
Management

Administrative Coordinator

January 2012 - January 2013

Asdafi Est

Jeddah, Saudi Arabia

January 2012 - January 2013

+ Reduced administrative errors by 25% through effective monitoring, process control, and
policy implementation.
+ Coordinated communication with clients and suppliers to ensure operational and
administrative continuity.
+ Prepared operational and administrative reports to support business process improvements,
and workflow efficiency.
+ Organized schedules, meetings, and administrative activities to maintain smooth operational
flow.
Company industry:
Construction & Building

مشرف اغذيه

July 2010 - January 2011

شركة افران الوطنيه

Jeddah, Saudi Arabia

July 2010 - January 2011

Company industry:
Catering, Food Service, & Restaurant
Job role:
Quality Control

Food Production Supervisor

January 2010 - January 2011

Afran National Food Company

Jeddah, Saudi Arabia

January 2010 - January 2011

+ Increased production efficiency by 20% through workflow restructuring and continuous.
operational improvement initiatives.
+ Supervised daily production operations while ensuring compliance with safety and quality
standards.
+ Led workforce training and performance monitoring activities to improve productivity and
operational consistency.
+ Supported operational excellence by identifying improvement opportunities and
implementing effective process enhancements.
Company industry:
Catering, Food Service, & Restaurant

Education

King Abdulaziz University

January 2023

January 2023

Diploma, ادارة عامة

Saudi Arabia

Skills

Recruitment
Expert
Recruitment
Expert
Administrative
Expert
Administrative
Expert
Customer Service
Expert
Customer Service
Expert
Human Resources
Expert
Human Resources
Expert
الموارد البشرية
Intermediate
الموارد البشرية
Intermediate
العمل من خلال فريق عمل مترابط
Expert
العمل من خلال فريق عمل مترابط
Expert
احسن التعامل مع كافة شرائح المجتمع.
Expert
احسن التعامل مع كافة شرائح المجتمع.
Expert
استخدام الحاسب الالي
Expert
استخدام الحاسب الالي
Expert
Recruitment
Expert
Recruitment
Expert
Administrative
Expert
Administrative
Expert
Customer Service
Expert
Customer Service
Expert
Human Resources
Expert
Human Resources
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OVERCOMING OBSTACLES
Intermediate
OVERCOMING OBSTACLES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Certifications
Awareness & Safety in the Airfield
Training
دورة تطوير مسؤول موارد بشرية المستوى الاول
معهد اختيار وتدريب القوة البشرية
Jan 2015
دورة تطوير مسؤول موارد بشرية المستوى الثاني
معهد اختيار تدريب القوة البشرية
Jan 2015

Hobbies

  • التعلم والاستطلاع لافكار جديدة