Country Head of Human Resources
Majid Al Futtaim Retail Carrefour
Total des années d'expérience :17 years, 8 Mois
Key Accomplishments
• Enabled the organization to fill 90% of vacant positions by introducing employee career evolution (Internal promotion) to identify high performing talents within the organization.
• Kept employees motivated, challenged as well as engaged by facilitating yearly rotation transfers between business units.
• Drove effective employee engagement initiatives to retain talented Managers by providing career exposure to explore diversified opportunities geographically or functionally in line with the mobility policy.
• Mitigated business challenges efficiently by initiating innovative action plans while leading cross functional teams.
Business Transformation and Change Management
• Transformed organization by building agile leaders as well as strengthened overall employee culture by driving change management at all levels.
• Supported in shaping the country management team during the acquisition of Geant Casino stores in Kuwait by driving lean HR strategy, leading integration processes of culture, people and systems, migrating operating model to an efficient framework.
• Spearheaded HR integration agenda post the acquisition, member of steering committee supported by McKenzie associates in all HR subjects, including recruitment, training, succession plan, employee engagement, and salary mapping.
• Efficiently overcame the challenge of workforce management due to COVID-19 impact by optimizing workforce reallocating employees where there is a higher business potentiality over the others.
• Launched ecommerce business from scratch, swap employees from offline to online by Rebadge and Redeploy talents.
• Grew daily online orders from 50 to 600 orders per day in 6 months’ time, touching pick rate of 65 items per hour by defining e-pickers performance monitoring tool.
• Collaborated with Corporate team in defining the Ecommerce originations archetypes that is required to deliver our ecommerce growth ambition.
• Mitigated the decline of sales while maintaining the business in profitable shape by securing staff cost percentage of sales.
• Established HR department as a source of revenue by covering 20% of the HR cost through selling the service of Government affairs to external company within the existing capabilities.
• Reduced staff cost V/s budget 8.4 M AED by decreasing indirect headcount, redeployment, accruals management, etc.
• Streamlined processes, renegotiated with service providers, including outsourced manpower, transportation and accommodations to deliver cost effective services.
Human Resource Management
• Achieved high standards of employee satisfaction while consistently maintaining lower attrition rate, addressing employment and operational related trends to monitor relevant metrics, ROI, and KPIs.
• Cultivated a compelling employer brand to align the organization around a strong purpose, including leveraging digital and CSR) to drive employee engagement.
• Enhanced employee productivity by 20% through restructuring as well as delayering of some reporting lines.
• Decreased the headcount of HR team from 21 to 7, thereby saved approximately 500K AED per year through the introduction of a new, learning-focused HR structure, presenting the role of HR as a real Business Partner while centralizing other HR processes.
• Achieved top decile of the Organizational Health Index OHI report 86 points 2018 to 2020.
• Enhanced a mobility culture in a rapidly changing environment to improve Human Resources experience by developing an agile HR Operation skill sets.
• Directed the development and implementation of organizational development programs by developing strategic HR processes for the company’s vision, mission, values or strategic intent.
• Implemented new organization structure in line with business model and organization growth strategy, established Key Performance Indicators (KPIs), annual business plans/policies and procedures.
• Drove talent acquisition activities along with the manpower budgeting exercise to support the business in building their HR related employment cost.
• Resolved complex employee relations issues, ensured compliance of procedures with local labor laws, handled overall recruitment and selections process.
• Designed organization structure to meet current as well as future business needs by working closely with the Management team.
• Improved operational systems/processes in support of organization’s mission, assisted in better management reporting, information flow, management, business process and organizational planning.
• Drove improvements through business process definition, system alignment, and optimization of standard business functionality.
• Performed HR processes for operational effectiveness, including HR statistics, salary increases, promotions, terminations; drove the HR Holistic process, including staff dialogues, career development plans, training needs analysis, etc.
* Insure KPI and main company objectives are achieved.
* Insure global discipline and organization of Jade Group (Alexandria, Cairo & Benha..) among workers, Employees & Visitors.
* Plan and develop systems and procedures to improve the operation quality, also develop solutions to enhance efficiencies.
* Recruit, train, supervise and evaluate departments' staff.
* Design training plans based on Training Needs Assessment(T.N.A).
* Preparing profiles database and core competencies for every job.
* Personnel policies, Workers grievance and solid feedbacks, Factory compliance.
* Provide necessary / mistake free docs to all conducted audit reviews.
* Design the performance appraisal system and link it to the company strategy and goals.
* Establishing KPI’s (Key Performance Indicator) and link the result with performance management and also with incentives.
* Establish the salary system of the facility and continuously improve it.
* Continuously maintain and monitor staff record.
* Solve and advise General Manager about disciplinary issues.
* Insure good management of all Outsourcing Companies and services working in/for Jade such as : Security, Buses movements, Pesticide....etc.
* Insure good security of Jade building, Equipment, Organization… so Jade activity should be unaffected.
* Insure that payroll is closed 100% accurate and handed to accountant 2 days before payment day.
* Follow up with security rules and disciplinary in order to maintain continual order.
* Coordinate with selected service providers for organizing transport and hotel booking for company visitors.
* Coordinate with various service providers for the timely delivery and preparation of services (i.e. florists, caterers’ entertainment).
* Attend and monitor the customers visit as long as related to Admin roles, Ensures compliance to the company policies.
* Provide the necessary Work Permits, Visa renewal and all related to the civil rights to Jade Expats.
First Position title: HR & Training Manager.
Position level: Senior Manager.
Specialization: Established training school role of recruiting all the new workers after hard interview to select the good workers to join also train the new workers to be operators at performance of 40% after 20 days. Moreover handling manpower movement between hiring and firing according to the rules of company.
Second Position title: Finishing Packing Manager
Position level: Senior Manager.
Specialization: To manage the complete process of finishing and packing of the garments for various buyers and communicate with the buyers QAs.
Third Position title: HR & Administration Group Manager.
Position level: Senior Manager.
Specialization: Handling the HR functions in all the group which contains 4 factories with almost 4500 labor intensity, supervise administration activities and develop the system and discipline in the company, investigate in any problem affected to production or shipments, Recruiting and man power handling, set up the rolls, regulation & policies.
I was managing the sales of all stock (first and second quality garments, thread, fabric, accessories, steel scrap & cut waste).
I was responsible of making market survey and dealing with the buyers to get the highest price to the company.
I've over stepped the highest record of stock & scrap sales by 60% in 6 month time.
I was also managing all the required approvals from environment dept. customs, investment authority
I was handling this task for 3 years of my service in Velocity Group.
I have been working all over the group in the crises management whenever it is required
