Abdul Rahman Syed

As a Group Supply Chain Manager, I manage and direct the organizations overall supply chain operations, including purchasing and inventory of raw materials, selection of vendors, and distribution of finished goods. Evaluates past performance data to forecast needs and production scheduling.
▪ Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost.
▪ Develop a supply chain team and execute best practices and measuring performance through Key Performance Indicators (KPIs).
▪ Develop new and existing relationships with suppliers and negotiate contracts with suppliers and customers.
▪ Directs and coordinates global supply chain functions through strategy, resource optimization, profitability maximization, and KPIs resulting in the maximization of customer satisfaction.
▪ Plans, manages, and coordinates all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand.
▪ Works with warehouse, and logistics departments to determine and set up intercompany transfers, oversee product storage, handling, and distribution.
▪ Control delivery processes
▪ Works directly with sales department to determine most cost-effective distribution solution for goods transportation to customers.
▪ Monitors and corrects inventory levels at outside warehouses (3PL) and internally to ensure rotation and maximize working capital.
▪ Works with freight forwards and transportation companies to set best route and rate (reviews and approves all freight terms and agreements).
▪ Collaborates with procurement department to determine best practice for freight in and freight consolidation.
▪ Supports proper utilization of ERP system
▪ Member of the operations staff, responsible to routinely report on department KPIs along with appropriate analysis and countermeasures where necessary.

Working as part of a successful Operations Management Team (OMT) team responsible for delivering all aspects of Order Management administration.
 Comply with business processes and controls to deliver best in class customer service and order management fulfillment.
 Managing purchase, inventory & logistics of commodities relevant to a particular project.
 Executing project starting from a commercial agreement until handover.
 Providing details of BOM with quantities along with lead time to the commercial team for tender submission.

THE POSITION:

The Supply Chain Manager will provide leadership for all purchasing, warehouse, logistics and shipping activities with an effort to control costs while also improving efficiency and accuracy in the management of inventory. The job is a value-driven, results focused leader capable of successfully managing a team and working with employees at all levels of the organization
Develop & implement new supply chain department along with processes.
Supervise staff; including training, setting expectations and holding team members accountable, including progressive discipline
Selection, development and assessment of staff
Execute the business plan objectives by working proactively with a management team.
Develop key performance indicators to measure the effectiveness of the material management operations
Develop and communicate material management policies, procedures, and internal controls
Plan, organize, direct, manage and evaluate the material management activities Transactions
Ensure that all transactions are kept current, recorded accurately, and processed efficiently
Ensure that all transactions are representative of the reality of the business and that any estimates are made with consistently applied, business-reasonable rationale.
Oversee the purchasing, shipping, logistics, receiving and material handling of the organization Conduct investigations to determine causes of material management related incidents and to improve safety procedures
Negotiate long term contracts with suppliers
Perform other tasks as assigned by the Managing Director
Ensure all tasks are performed with the highest regard for safety, as outlined in our Safety Manual
Develop and implement procedures or systems to evaluate or select suppliers.
Manage Inventory in coordination with all Warehouse in charge.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.

THE POSITION:

Directs the efficient and cost-effective operation of commercial or industrial distribution center(s) or warehousing facilities. Manages inbound activities related to the receipt and storage of goods, inventory management, and claims. Oversees outbound activities related to order-filling, stock replenishment, shipping. Responsible for budgeting, customer service, facility and equipment operation. Administers overall inventory management, productivity, accuracy, and loss prevention programs to ensure that customer requirements are met.
Developed & managed Customer Service team of 8 members, managing key retail accounts all over Saudi Arabia
Implement and manage the continuous improvement activities that are centered on improving efficiency and reducing cost across the entire supply chain
Direct the preparation of short-term and long-range plans and budgets based on broad corporate goals, and participate in the development of the supply chain strategy for the entire organization
Establish, document and implement departmental policies, goals, objectives and procedures
Develop and implement new or improved supply chain processes through staying informed of the latest advances in the supply chain technology and approaches
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, and quality assurance
Manage the process to identify and eliminate slow moving/obsolete inventory through inter-departmental coordination with sales, marketing, operations and finance
Overseeing the planned maintenance of vehicles, machinery and equipment.
Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as food are stored safely
Producing regular reports and statistics on a daily, weekly and monthly basis
Develop and coordinate training seminars, workshops and staff retreats. Create content and agenda, orchestrated logistics, and facilitate training.

KEY ACHIEVMENTS:

Actively involved in setting up a new Supply Chain company for the group.
Designed new warehouses for branches all over kingdom.
Dramatic improvement in customer satisfaction by improving shortfalls in supply chain.
Achieved 85% on customer satisfaction in a midyear survey.
Improved daily operations by setting up reporting systems, KPI’s & objectives
Implemented best practices of global supply chain in all 22 branches across the kingdom
Increased service levels by providing proper training of material handling and food safety procedures to staff of 48 members.
Secured new fleet of trucks & forklifts for the new company.
Reduced downtime of deliveries due to truck breakdowns.
Maintained and adhered to SFDA & MODON requirements for warehousing.
Created a handbook / manual according to ISO 9001 standards for warehouse, storage & handling in alliance with quality expectation.
Developed risk assessment & contingency plan for the company.

THE POSITION:

The role is to ultimately provide an exceptional level of customer service management and direction to the team across the Kingdom of Saudi Arabia and ensure we exceed our customers’ expectations in terms of both service and quality.

Ensure regular contact with customers to provide timely and accurate information on all relevant matters arising within the customer service and support department.
Responsible for the execution of goals assigned as part of the company’s annual operating plan.
Responsible and accountable for customers’ satisfaction from a customer service perspective within the Kingdom of Saudi Arabia.
Manage the customer service department performance to achieve company’s short and long term targeted revenue and profitability through building customer friendly solutions, effective planning, organizing, and directing the team.
Monitor and consistently keep-track with environmental changes and closely collaborate with other functional groups within the company to effectively direct, motivate and lead the teams.
Participate and contribute to the Company’s Strategic Planning Process with close collaboration with customer service director and other functional groups within the Company.
Take part in sales related activities and rendering administrative support to all activities of sales like processing customer’s orders, keeping sales statistics, supplying product information, supplying price quotations, and related activities.
Maintain collaboration with Customer Services Director for the preparation of customer service’s “annual service delivery program”.
Keep-track consistently with changes and trends of the environment (consisting of economic, market, customer and competition analyses) through proper market intelligence system and regular environmental scan/tracking exercises so as to ensure continued profitable business growth for the company.
Work with Sales & Marketing team in order to assist in cultivating and supporting existing and potential customers.
Ensure regular and effective communication with senior management of key customers through regular visits and performance reviews with them. Take corrective actions when necessary; to ensure that company provides the best services to these customers.
Manage, supervise, and evaluate performance of the staff in the Customer Service Teams; in order to gain their commitment and focus their efforts on achieving targets and company’s objectives

KEY ACHIEVMENTS:

Improved the accuracy of budget forecasts
Established good working relationships with customers/clients
Cut product replacement cost by 50% and increased on-time delivery from 70% to 95% using Kaizen approach to quality issues rooted in overall Supply Chain operations.
Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.
Developed representatives into a highly efficient and effective team

THE POSITION:

As a CSR I was responsible for maintaining contact with customers. In this role we take customer orders and follow through to delivery, which includes graphic changes, new designs and that orders are processed in compliance with the contract. The role serves as the communication link between the factory and customer and actively participates in the account management process by communicating customer needs/opportunities to account managers and factory managers.
Securing supply chain of Packaging Material for our local & Export Customers.
Order management, design administration, invoicing, claim administration and logistics management for the strategic customer.
Ensuring the supply of packaging material through the coordination, planning and monitoring processes of Order Handling, Design and Claim Handling, in order to assist and serve our customers
Understanding customers supply chain and designing Supply Chain Packaging Material account plan being member of Key Account Team
Identifying and driving easy-to-do-business strategy according to customers needs and profile: VMI, e-business, execution of all order management and design administration activities
Driving continuous improvement of Finished Goods inventory levels and taking ownership and promoting Make to Order / direct flow
Being active member of Customer management team & World Class Manufacturing (WCM) teams.
Forecast & Demand planning for Saudi customers by analyzing their sales trend & historical sales statistics.
Liaise with material planners and provide customer’s forecast in order to replenish raw material considering lead time of 2 months.

KEY ACHIEVMENTS:

Handled SADAFCO & Al-Rabie one of the biggest dairy & juice companies’ in the Middle East with great review and positive feedback from the customer.
Was able to handle major customers in the market within a very short time limit such as Pakistan & Turkey Market Companies as well as local customer such as Saudi Dairy & foodstuff Co. (SADAFCO), National Food Industries (NFIC), Nadec, Gulf-union Juices & Al-Waha Juices.
Achieved great feedback from both local and Export market for achieving the yearly targets set by the commercial team.