عبد رحمن

Managing the soft services operations & team to perform the corrective and
planned actions.
Manage and review progress controls of outsourcing contractors such as
cleaning services, management, façade cleaning services, pest
control services and others for project quality assurance, health and safety.
Analysis and tracking invoices, services & reports.
Attending & implementing housekeeping standard with health, safety and
environment policies and regulations training according to the standards.
Attending meetings with client and ensure SLA (Service Level Agreement), preparing weekly, monthly, reports.
Inspection, communicate & follow up for the productive output smoothly, to
train staff, keep equipments productive and contractors to deliver technical
support throughout project execution.
Organizing and attending meetings with contractors for the improvement
of performance and preventative plans over shortcomings.
Management of services and processes that support the facilities
management teams and service contracts which the company has with the
Project Site and involved in both strategic planning and day-to-day

• Act as a key advisor to the Project Manager, providing strategic oversight and
guidance on all soft services operations, ensuring alignment with contractual
obligations and client expectations.
• Oversee and direct FM contractors and subcontractors to ensure full compliance
with the scope of work, service standards, and performance benchmarks across
all soft service lines, including housekeeping, pest control, façade cleaning,
waste management, and landscaping.
• Drive continuous improvement initiatives across all service lines, focusing on
value addition, operational efficiency, and cost optimization without
compromising service quality.
• Take ownership of KPIs, SLAs, and performance metrics, ensuring effective
governance, monitoring, and reporting mechanisms are in place for daily and
periodic performance management.
• Lead contract performance management by conducting detailed reviews, audits,
and analysis to ensure service delivery meets contractual and regulatory
requirements.
• Ensure full compliance with standard operating procedures (SOPs), industry
codes, and regulations, including adherence to BICSc standards, while
promoting best practices across the portfolio.
• Conduct structured inspections, audits, and monthly job walks to assess service
quality, identify gaps, and enforce corrective and preventive actions.
• Provide expert guidance on root cause analysis of operational issues and
implement sustainable corrective measures to prevent recurrence.
• Ensure all areas and processes are maintained in an optimal state of audit
readiness, compliance, and operational excellence.
• Oversee planning, scheduling, and resource allocation to enhance productivity
and ensure efficient deployment of manpower and equipment.
• Monitor and evaluate all on-ground activities performed by FM contractors,
ensuring accountability, transparency, and continuous service improvement.
• Support the development and implementation of SOPs, policies, and operational
frameworks to standardize service delivery and improve efficiency.
• Review and validate operational reports (daily, weekly, monthly), ensuring
accuracy, performance tracking, and actionable insights for management.
• Ensure proper management, utilization, and maintenance of housekeeping
machinery, tools, and materials, including inventory control and lifecycle
management.
• Facilitate effective communication and coordination between stakeholders,
contractors, and internal teams to ensure seamless service delivery.
• Identify operational risks and gaps, recommending strategic solutions to
enhance service quality, client satisfaction, and asset protection.

Projects :-

1-) Hertfordshire London College - Unaiyzah, Alqaseem

2-) College of excellence - Almajmaah, Riyadh

3-) AbuDawood Trading Company JDC - Jeddah Mekkah Province

4-) Al Qasr Mall - Suwaidi Al aam, Riyadh

5-) Diriyah Gate Development Authority, Riyadh

Manage a team of cleaning professionals under BICs Standard like training & grooming, making schedule of work, team distribution, making business reports, supervision of the project, maintaining & controlling cost of project, maintaining material stock & making P.R & M.R of the materials, making timesheets, preparing deep cleaning schedule monthly, quarterly and yearly, handling emails, attending client meetings and live meetings, duty roaster, maintanence of tools and equipments weekly, handling bills, T.I. and petty cash, handling company softwares such as Dynamics and Mename for the staff management and warehouse management.

• Reporting to Head of Operation.
• Supervision of soft housekeeping cleaning, Pest Control, Façade cleaning & waste
management.
• Managing the facilities are always up to service and quality standards as determined by the
management and client.
• Manages safe custody, operation and maintenance of all housekeeping related equipment
and machinery within and surrounding the facilities.
• Administrative support for the daily operation of the department, including preparation of
daily reports on housekeeping operations, weekly/monthly/periodic reports, and any other
administrative duties.
• Establish, documents, implements, and enforces a comprehensive set of procedures,
processes, and instructions necessary for effective operations.
• Effective and efficient operation of housekeeping office daily inclusive of inventory custodial
responsibility, counter duty, quality/quantity checks, logistics arrangement for cleaning and
any other housekeeping related issues.
• Attend promptly to all housekeeping related problems with emphasis on providing long
term solutions to those of a systematic nature.
• Ensuring cleaning duties / schedules are kept within the timeline.
• Conduct daily inspections in all Area in Stadium & Park - Method of Matrix
• Prepare test data, Job plan, matrixes, checklists, and other test documents based on the
project.

Oversaw project schedule, task assignments and training of the staff under
BICSc Standard.
Preparing SoW, Mobilization Plans, Stock Cost Control Ledger, P.R & M.R
with Dynamics Software, Audit Reports, Timesheets, Duty Rosters, Weekly
Reports, Monthly Reports, Incident Reports, Business and Performance
Reports.
Attending and organizing meetings with Vendors for the improvement of
services.
Attending virtual meetings and training of CRM, P&L and company
software for the staff management.
Managing PPM of tools and equipments, bills, project treasure and
inventory to manage the warehouse.
Attending meetings with client and ensure SLA (Service Level Agreement)
and KPI negotiation.

Overseeing receiving, warehousing, and distribution operations.
Implementing operational policies and procedures.
Implementing and overseeing security operations.
Ensuring effective and safe use of warehouse equipment.
Ensuring the safety of staff.
Motivating and disciplining staff.
Maintaining documentation and keeping accurate records of warehouse activities.
Maintaining awareness and knowledge of the condition and location of fleet vehicles.
Assisting with deliveries where required.
Wrack arrangements and cleaning.
Sorting out wrong located items to place correct location.

Overseeing receiving, warehousing, and distribution operations.
Implementing operational policies and procedures.
Implementing and overseeing security operations.
Ensuring effective and safe use of warehouse equipment.
Ensuring the safety of staff.
Motivating and disciplining staff.
Maintaining documentation and keeping accurate records of warehouse activities.
Maintaining awareness and knowledge of the condition and location of fleet
vehicles.
Assisting with deliveries where required.
Wrack arrangements and cleaning.
Sorting out wrong located items to place correct location.
Shethia Erectors and Material Handlers LTD.
General Supervision on the site regarding wastage of material, improper use
of material, etc. and recollecting any balance or unused material on site at
the end of the working days.
Shelves and wracks are properly stocked and products do not fall off the
shelves.
Record a material receipt and consumption daily basis.
Checking the stocks as per records.
Receiving materials, stocking, recording of receipt, assisting J.E to prepare
quality report of the received materials.
Issue materials as per indent of different works.
Handing over the charge of materials lying in the site premises of the night
security personal from the day security guard.
Update records on the daily boards and display slates regarding the stock.
Prepare fortnightly/monthly consumption report jointly with the J.E and
inform the status of balance material in order to raise further indent and
working condition of machineries.
Prepare the list of excess materials, update the stocks periodically,
maintain the records of cash purchase, departmental tools, machineries,
etc.
Follow up with material suppliers, with prior consent from the purchase
department, to ensure timely supply

Managing cleaning services of (faculties, apartments, stadiums, studios) with
ALMAJAL ALARABI
HOLDING GROUP on the project

• Reporting to Project Manager.
• Supervision of soft housekeeping cleaning, Pest Control, Façade cleaning & waste
management.
• Managing the facilities are always up to service and quality standards as determined by the
management and client.
• Manages safe custody, operation and maintenance of all housekeeping related equipment
and machinery within and surrounding the facilities.
• Administrative support for the daily operation of the department, including preparation of
daily reports on housekeeping operations, weekly/monthly/periodic reports, and any other
administrative duties.
• Establish, documents, implements, and enforces a comprehensive set of procedures,
processes, and instructions necessary for effective operations.
• Effective and efficient operation of housekeeping office daily inclusive of inventory custodial
responsibility, counter duty, quality/quantity checks, logistics arrangement for cleaning and
any other housekeeping related issues.
• Attend promptly to all housekeeping related problems with emphasis on providing long
term solutions to those of a systematic nature.
• Ensuring cleaning duties / schedules are kept within the timeline.
• Conduct daily inspections in all Area in Airport - Method of Matrix
• Prepare test data, Job plan, matrixes, checklists, and other test documents based on the
project.

Customer Care Executive in B. P. O sector (Inbound & Outbound)

1. Answering questions about a companys products or services.
2. Processing orders and transactions.
3. Resolving issues and troubleshooting technical problems.
4. Delivering information about a companys offerings.
5. Providing proactive customer outreach.
6. Handling customer complaints.
7. Collecting and analyzing customer feedback.
8. Responding to customer reviews.
9. Developing and documenting knowledge into helpful content.
10. Tracking customer service KPIs and metrics.

As a storekeeper, recording in & out of construction goods and inventory, managing stock, communication with suppliers and dealers.