IT Supervisor
Al Fanar
مجموع سنوات الخبرة :11 years, 10 أشهر
Responsible to make sure all IT Services are 24x7 operational, ensuring data centre equipment’s are functional. Servers, storage, backup, Network devices are up and running all-time.
Dealing with vendors/ suppliers / Contractors for hardware / software procurement, ISPs, AMCs.
Installation of Servers, PCs, laptops, printers and other networking devices.
Control and manage IT Communication with Business and Assist IT Strategy Formulation and Budget Planning for software and hardware.
Enable continuous improvement and innovation through regular interaction with business users and latest technologies.
Performed daily, weekly, and monthly backups and restores. Monitored application performance and assisted with technical support.
Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence and Provide off-hours operational support as needed.
Administer Microsoft Windows Servers 2016, (Active Directory), Microsoft Workstations, and network security devices for users.
Responsible to Administer Managed printing solution y soft.
Writes project reports and documentation for new or modified software and hardware.
Managing the Users in the Remote areas and Offshore Offices via Remote Software.
Managing the Cisco IP phones, Cisco Video Conference Solution, soft phones and responsible to assign the IP extensions.
Responsible to participate in tenders and prepare BOQ for IT scope
Responsible for checking the day-to-day issues in Track-IT and assigning the duties to Help Desk Administrators.
Responsible for Installation and deployment of the Network Printers, Configuration and maintenance of multifunction Printer (HP, Xerox, etc.), Installation of the software applications (MS Office, Outlook, Win Xp, Win 7).
Supports server, network and desktop hardware, software and applications.
Rolls out hardware and software to ensure optimal deployment of resources.
Plans, implements, and supports the network and computing infrastructure plan.
Assists with technology planning through ongoing research.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily backup operations (Symantec Backup Exec), ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Responsible to update the definition of Symantec Antivirus Server connecting users with the Antivirus Server.
Receives and logs requests for support from help desk, other service delivery staff and/or users.
Prioritizes requests in accordance with agreed criteria and the needs of the organization.
Responsible to Add, Modify, update IT assets in Maximo and creating the Purchase requests in maximo.
Troubleshooting and resolving hardware, software, peripheral equipment, and network problems.
Responsible for security, documenting the configuration of the systems, troubleshooting any reported problems, system performance tuning and keeping the networks up and running.
Applying the restrictions on the users and giving the rights through group policy and responsible for
planning, implementing, designing the Microsoft Active directory 2003, network infrastructure and
managing the Microsoft server 2003.
Responsible To create user profiles and implement management policy on security across the system.
I have achieved best attendance prize 5 times in 4 years of BSCS.