عبد Samad

 Manage the 9 remote location if faced any Issue Resolve it By remote or walk-in to site
 Managing Ticket / Incidents through Assyst Ticketing tool and attending call remotely as per priority until call is closed with Proper solution and updating ticket.
 Handle and configure the network infrastructure by adding the expert’s knowledge
 Worked directly with various vendors to plan and deploy entire IT infrastructure including voice and data cabling drops, server room, phone room and IDF planning, all for a migration project to move the entire corporate office to a larger building.
 Configure and troubleshoot the Cisco AP, ADSL router as business requirement
 Performed system software maintenance and product upgrades.
 Installation, configure and Support for windows, Linux and Macintosh.
 Handle the VIP and VVIP users if any IT issue
 Configure & Troubleshooting Queue Management System (QMS)
 Working in AD console for Reset the password, Enable the account, Delete the Hostname, move the OU
 Working Antivirus console for Push the Patches / upgrade the Symantec endpoint as Business
 Managing applications which is related to Emirates ID embedding with the customer details
 Resolving VIP User’s issues which are related with OS and Networking through Assyst ticketing tool as per client SLA.
 Operated CISCO IPT System with expert knowledge in adding, deleting, configuring and troubleshooting users’ telephone settings.
 Incident, Request and Change Request handling within ITIL/ SLAs Reserving the IPs and
 Installation of application based on user requirement
 Managing assets in the data sheet and Maintaining the IT store
 Taking care of Customer service issues like printer, Emirates ID and PC.
 Vendor coordination for reconstruct the faulty machine / Parts
 Tracking the process of team members and reporting to the company
 Configure and maintain the Network, Stand Alone Printer as well as scanner
 Monitor the network performance using the NMAP tool
 Work in SCCM for taking the system in remote if any issue in remote location

 Managing Ticket / Incidents through HP Service desk Software(HPSM) and attending call remotely as per priority until call is closed with Proper solution and updating ticket
 Prioritizing an incident by taking into account both the urgency of the incident (how quickly the business needs a resolution) and the level of impact it is causing.
 Assist and Support VIP Users Ticket on High Priority.
 Arranging Boardroom / VC for Board meeting whenever scheduled
 Operated CISCO Telephone System with expert knowledge in adding, deleting, configuring and troubleshooting users’ telephone settings.
 Full configuration of PCs, setting up user & group accounts and password security, internet, printers and scanners as well as IP Phone installations.
 Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to third level in accordance with escalation processes.
 Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
 Provide initial assessment of urgency and business impact on all support calls.
 Installation of Symantec (Antivirus) & DLP for clients System
 Giving complete IT support I.e, IT Assets (Desktop, Laptop, Network Pinter, IP Phones, IP Camera)
 Giving the Support network team by Giving the remote access of the network device.
 Configuring Airwatch Apps in Mobile & tablets
 Completing or rectifying user requests as localit of Zonal Offices .
 Install & Configure the Citrix and SAP GUI enterprise tools in Client side
 Managing Client Email domain for creating account and configuration. Backup of email system

The responsibilities include:
 Managing and monitoring the user’s request and issues through I-ticket tool Maximo, Maxit& Remedy.
 Day to Day Server Administration Tasks such as CPU utilization, Event Check, and Disk Space.
 Installation of Software/Applications on Windows 2008 Servers.
 Running GSD tool & maintain GSD (Global security document) in quarterly basis.
 Taking Backup of servers and handling Medias.
 Portable Storage Media SPOC for Mobility Karnataka account.
 Assigning Server share access permissions (share/security) for users.
 Had been a sole responsibility of maintaining BH and VASI activity for servers across Karnataka, Tamil Nadu, Andra Pradesh circle in quarterly basis.
 Troubleshooting server hardware issues.
 Monitoring VMWARE ESX Server.

 Service & Troubleshoot the computer .
 Attend the Calls (technical call)
 Work As Field Engineer,
 Assemble the desktop and troubleshoot if any issue.
 Taking the AMC (Annual Maintenance contract) of small organization give the Support .
 Handle the Home based customer AMC .
 Handling the front end customer support call,
 Designing the network for small organization and do the network for same
 Being a senior engineer assign the calls for other service engineers
 Installation & Troubleshoot the Windows xp, windows 98, Windows 7
 Installing Ethernet 8 port Switch connectivity to the customer
 Sell the product (Desktop, Laptop, Dongle)
 Coordination with Co-ordinate with vendor for warranty if the issue there in Assets
 Onsite and online technical support to Engineers.
 Handling customer complaints