Rana Abdul Sammad

• Designed and deployed 10+ AI automation workflows using LangGraph, Claude API, and n8n across
recruitment, lead qualification, and customer support.
• Built end-to-end RAG-based systems with semantic search, improving response accuracy and eliminating
hallucinations via grounded retrieval.
• Reduced manual processing time by 60%+ through intelligent automation pipelines for client operations.
• Delivered scalable AI solutions integrating APIs, vector databases, and multi-agent orchestration.
• Managed multiple concurrent AI projects, ensuring production deployment and client satisfaction.

• Managed high-volume customer interactions in a fast-paced environment, consistently maintaining quality service stan
dards.
• Developed strong problem-solving and conflict resolution skills through handling complex customer escalations.
• Leveraged technical background to assist customers with troubleshooting, reducing average resolution time.

• Resolved technical issues using structured debugging and API diagnostics, maintaining high customer
satisfaction through strong communication and problem-solving skills.

Collaborated with a development team to design and implement
interactive 2D and 3D game mechanics using C# and the Unity
Engine.
Optimizedgameperformanceandassetmanagement, gaininghands
on experience with Universal Render Pipeline (URP) and mobile
optimization.
Participatedindailystand-upsandthefullsoftwaredevelopmentlife
cycle(SDLC), fromconceptualizationtotestinganddebugging.
Refined Object-Oriented Programming (OOP) principles while
building scalable scripts for player movement and physics-based
interactions.